topic Re: Unable to update Credit Card in Get Support

Unable to update Credit Card

jamiepm — Wed, 05 Jan 2022 11:03:01 GMT

Hi, my plan expired because my card payment failed.

I tried to re-pay but it didn't work so I deleted the card and tried to re-add it. Now I just get a failure message:

Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

I sent a private message yesterday but haven't had a response and my phone is currently unusable. Please let me know what I should do?

@CS_Agent

Re: Unable to update Credit Card

hairbag1 — Sun, 04 Nov 2018 14:28:24 GMT

You can get a voucher at Walmart or London Drugs. Hopefully that will get you going until your cc woes can be cleared up. Good luck.

Re: Unable to update Credit Card

Dunkman — Sun, 04 Nov 2018 14:33:16 GMT

@jamiepm

The website is finicky. You can try a different webbrowser, clearing cache or incognito/privacy mode. Make sure the address matches exactly with your credit card bill. Leave the apartment number section blank. Sometimes leaving the last digit of postal code has helped in the past.....

Re: Unable to update Credit Card

mimmo — Sun, 04 Nov 2018 14:54:50 GMT

@jamiepm I would just buy a voucher from recharge.com use that to activate my account. and deal with the credit card once you have service.

you might need to do the lost stolen trick. if your line does not activate properly after the topup. (either creditcard or voucher)

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 16:19:40 GMT

My plan is a 90 day one, if I buy a voucher from recharge it'll cost me at least $10 on top of my plan. So I'm not doing that.

I've already tried a different browser and all the rest of the tricks listed throughout the forum with no luck.

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 16:20:55 GMT

Thanks for taking the time to respond but clearly I need a mod to intervene here. I would have thought that payment/loss of service issues would be prioritised...

Re: Unable to update Credit Card

Anonymous — Sun, 04 Nov 2018 16:23:51 GMT

@jamiepm wrote:
My plan is a 90 day one, if I buy a voucher from recharge it'll cost me at least $10 on top of my plan. So I'm not doing that.

I've already tried a different browser and all the rest of the tricks listed throughout the forum with no luck.

Whatever's in excess will just stay in your Available Funds and be used first for the next renewal.

Did you try Dunkman's suggestions above with the address.

It's just a straight first come first served queue.

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 16:22:50 GMT

They charge a fee. E.g. Buy $60 pay $66. I need $130.

Re: Unable to update Credit Card

Anonymous — Sun, 04 Nov 2018 16:24:25 GMT

First try it different browser internet,

if you have credit card expiry date.

First you have to removing the existing card and add your new credit card

You have to Re-enter credit card information .

Like your name and credit card number and expiry date.

if not working you have to try to log out from your account and close all browser internet after 5 mint login.and if you dont working

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 16:24:48 GMT

It's just a straight first come first served queue.

If that's true, then it's a ridiculous way to deal with things!

Re: Unable to update Credit Card

Anonymous — Sun, 04 Nov 2018 16:25:10 GMT

@jamiepm wrote:
They charge a fee. E.g. Buy $60 pay $66. I need $130.

Ya gotta pay taxes. Wherever you are what are your taxes? In BC where I am, the total cost of the voucher comes out to be a hair less than what it would cost with taxes in a store.

Re: Unable to update Credit Card

mimmo — Sun, 04 Nov 2018 16:26:25 GMT

@jamiepm but there is no taxes. So usually it's almost at par for most tax areas

@jamiepm wrote:
They charge a fee. E.g. Buy $60 pay $66. I need $130.

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 16:29:58 GMT

It's not tax, it's fee:

We want to provide you with the best service and to do so we charge a service fee.

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 16:30:33 GMT

@mimmo ok, thanks I didn't get that far...

Re: Unable to update Credit Card

jamiepm — Sun, 04 Nov 2018 20:14:33 GMT

Thanks @mimmo and @Anonymous I didn't see that there were no taxes. I'll investigate Recharge further.