topic Re: contacting moderators in Get Support

contacting moderators

Rider1 — Wed, 05 Jan 2022 11:03:01 GMT

Hello

How long does it usually take to get a response from a moderator ? I ve been trying multiple times at different times of the day and not having much luck .

Re: contacting moderators

Anonymous — Tue, 23 Jul 2019 05:33:49 GMT

@Rider1 wrote:
Hello
How long does it usually take to get a response from a moderator ? I ve been trying multiple times at different times of the day and not having much luck .

It works more as a queue system. Some say multiple messages drops you back down the queue. Some say not.

They've been busy with some problems and some promos. So it could be a while.

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:38:01 GMT

thanks for the reply. Are the moderators the only ones that can help with solving issues to do with proting over numbers?thanks

Re: contacting moderators

geopublic — Tue, 23 Jul 2019 05:39:14 GMT

@Rider1 wrote:
Hello
How long does it usually take to get a response from a moderator ? I ve been trying multiple times at different times of the day and not having much luck .

@Rider1 Are you having account issues or done other issue? Maybe we can help.

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:39:21 GMT

sorry that was porting over phone numbers.

Re: contacting moderators

GinYVR — Tue, 23 Jul 2019 05:42:15 GMT

@Rider1Porting over number requires access to Public Mobile's backend.. so only Moderators (employees of Public Mobile) have access to that. It takes up to 48 hours + for them to respond depending on work load.

If you are in a hurry or the number is for work.. Public Mobile is probably not a good fit for you.

Re: contacting moderators

Anonymous — Tue, 23 Jul 2019 05:41:24 GMT

@Rider1 wrote:
thanks for the reply. Are the moderators the only ones that can help with solving issues to do with proting over numbers?thanks

So you have tried to? Or you're just wondering?

Koodo prepaid needs them.

iirc one of the PC Mobiles needs them. Other than that it's about the information you provide and whether it matches.

Also that the service you're coming from needs to be active.

Re: contacting moderators

geopublic — Tue, 23 Jul 2019 05:41:28 GMT

@Rider1 wrote:
sorry that was porting over phone numbers.

@Rider1 Koodo prepaid or another provider?

Re: contacting moderators

mickey9999 — Tue, 23 Jul 2019 05:42:46 GMT

It usually depends, from my personal experience, they usually answer within 48 hours, last time I emailed a moderator , response was within the same day

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:47:50 GMT

I am trying to get my old phone number ported over and was told by telus to get my old rogers account reactivated so public could port over my number (which i did right away yesterday)and Telus said when it was reactivated to message public to let them know and it would be ported over within a couple of hours, I recieved a message from a moderator with a link to click on to verify but the id was not my id and even if it worked i cannot recieve texts until my number is ported over. I messaged back about the id errors but no one has messaged me back since.any help would be appreciated as i am new to this site.thanks,Joe

Re: contacting moderators

GinYVR — Tue, 23 Jul 2019 05:49:54 GMT

@Rider1Why did Telus have to get involved in all this? You are trying to port from Rogers to PM right?

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:50:35 GMT

Thanks for the reply , I was wondering why telus told me public should be able to do it in 2 hours ,thats all and its been over 24 hours,

Re: contacting moderators

geopublic — Tue, 23 Jul 2019 05:51:52 GMT

@Rider1 wrote:
I am trying to get my old phone number ported over and was told by telus to get my old rogers account reactivated so public could port over my number (which i did right away yesterday)and Telus said when it was reactivated to message public to let them know and it would be ported over within a couple of hours, I recieved a message from a moderator with a link to click on to verify but the id was not my id and even if it worked i cannot recieve texts until my number is ported over. I messaged back about the id errors but no one has messaged me back since.any help would be appreciated as i am new to this site.thanks,Joe

@Rider1 For account verification the give two choices. Dif you try the self serv login option?

Re: contacting moderators

GinYVR — Tue, 23 Jul 2019 05:55:34 GMT

@Rider1Public would able to do it in a few hours if it is a straight forward process.. ie Both originating and destination accounts have to be active for automated porting to be successful. But since your Roger accounts had lapsed now it requires human intervention and since Public Mobile is a bare bones operation.. you just have to wait in line.

Re: contacting moderators

geopublic — Tue, 23 Jul 2019 05:56:45 GMT

@Rider1 wrote:
Thanks for the reply , I was wondering why telus told me public should be able to do it in 2 hours ,thats all and its been over 24 hours,

@Rider1 if you had selected a temp PM during activation you would have created a selfserve account and you would have been able to do the port online without moderator intervention.

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:57:00 GMT

I had the account reactivated right away which took about an hour yesterday morning through rogers ,i tried to click on the link the public moderator sent today but because its not my id and i cannot recieve text messages and i can only phone out so i cannot get a code to verify anything until the number is ported over, thanks why i need help

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:58:34 GMT

im porting over from rogers to public mobile , i was told by telus that public message would handle it from there

Re: contacting moderators

Rider1 — Tue, 23 Jul 2019 05:59:08 GMT

because telus owns public mobile

Re: contacting moderators

GinYVR — Tue, 23 Jul 2019 05:59:22 GMT

@Rider1There is honestly nothing much you can do at this point in time, other than be patient. I advice new users to use a temporary number first then port the number over once the service is up to one's satisfaction.

Re: contacting moderators

GinYVR — Tue, 23 Jul 2019 06:06:05 GMT

@Rider1Yeah but Telus is not involved in Public Mobile's operation it is a seperate LLC. Just like going to Safeway and asking for service in Sobey's or vice versa (even though Sobey's owns Safeway Canada). Public Mobile doesn't have call centres.. and Telus staff cannot help you with Public Mobile's account.. that's why we all save a few bucks every month, because we forego on timely support.