topic Re: No 500mb bonus.... in Get Support

No 500mb bonus....

dmark1337 — Wed, 05 Jan 2022 11:02:46 GMT

Hello I recently changed to the $40/ 5g plan from $30/ 1g..

I have autopay but I am not recieving the bonus 500mb.

How can I get what was promised for this plan? Thank you.

My Data & Add-Ons
Data & Add-Ons Amount Used
5GB at 3G Speed
0 / 5120 MB

AutoPay
You are currently registered for dynamic Autopay
Payment Due Date (One-Time Payment): Aug 20, 2019
AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.

Re: No 500mb bonus....

geopublic — Tue, 23 Jul 2019 02:26:56 GMT

@dmark1337 wrote:
Hello I recently changed to the $40/ 5g plan from $30/ 1g..
I have autopay but I am not recieving the bonus 500mb.
How can I get what was promised for this plan? Thank you.

My Data & Add-Ons

Data & Add-Ons Amount Used
5GB at 3G Speed
0 / 5120 MB
AutoPay
You are currently registered for dynamic Autopay
Payment Due Date (One-Time Payment): Aug 20, 2019
AutoPay Amount: This is your plan cost minus Rewards. Any Available funds will be applied first.

@dmark1337 Best to notify the PM moderator team so they can review your account and fix your issue.

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Re: No 500mb bonus....

RossN — Tue, 23 Jul 2019 02:29:13 GMT

@dmark1337 hi the plan is 4.5gb plus 500 mb so what you have is correct there is no need for a moderator

Re: No 500mb bonus....

XionBunny — Tue, 23 Jul 2019 02:29:19 GMT

You've used up all the data you have for this cycle, your account shows the proper amount.

Re: No 500mb bonus....

RossN — Tue, 23 Jul 2019 02:30:43 GMT

@XionBunny hi he has not used any data

Re: No 500mb bonus....

parkchr6 — Tue, 23 Jul 2019 02:31:29 GMT

Hi,

It seems you are using 4.5g + 500 and your plan has 5g, so it looks correct.

It looks like you have what you are paying for 🙂

Re: No 500mb bonus....

XionBunny — Tue, 23 Jul 2019 02:34:18 GMT

@RossN wrote:
@XionBunny hi he has not used any data

I stand corrected but its correct either way 😛

Re: No 500mb bonus....

dmark1337 — Tue, 23 Jul 2019 02:35:37 GMT

You are correct sir!

"Plan Details:

30-day plan
4.5 GB of data at 3G speed4
Bonus 500 MB with AutoPay"

Don't know how I missed that. Thank you.

Re: No 500mb bonus....

computergeek541 — Tue, 23 Jul 2019 04:45:43 GMT

@XionBunny wrote:
You've used up all the data you have for this cycle, your account shows the proper amount.

When someone runs out of data, it doesn't say 0MB used. The entry for amount of data used and included simply vanishes.