topic Re: Moderators in Get Support

Moderators

Carld123 — Wed, 05 Jan 2022 11:02:37 GMT

Noticed not as many posts about moderator reply times....things must be looking up in that department...

Re: Moderators

mimmo — Fri, 02 Nov 2018 17:48:02 GMT

We can only hope.

Re: Moderators

will13am — Fri, 02 Nov 2018 18:08:43 GMT

It is hard to say. There was a thread about response times. It sems to have been buried by new threads. We don't really have a stickie option to keep certain threads on top of the pile.

Re: Moderators

mimmo — Fri, 02 Nov 2018 18:11:25 GMT

Yeah a stickies option would be nice.

This is the thread https://productioncommunity.publicmobile.ca/t5/Discussions/Current-moderator-wait-times-based-on-real-interactions/m-p/291430#M80442

If anyone wants to add their experience it could help others know.

Re: Moderators

Robynesque — Fri, 02 Nov 2018 20:15:13 GMT

I have been able to get decent response times overall from the moderators, with the one exception of an email that was never answered. I had to ask the same question again and then I got a response. So it seems like the moderators are pretty reliable - at least since when I started with public mobile 3 months ago.

Robyn.

Re: Moderators

ashleyb — Fri, 02 Nov 2018 20:22:08 GMT

I always get prompt replies from them. As always with any Moderator position your always in high demannd. So i don't blame them for taking as long as they do to respond. They probably have alot of messages daily.

Moderators

Jasmeetparmar — Mon, 26 Nov 2018 21:08:31 GMT

Hey my name is Jasmeet Parmar and my cell phone number is 4164553113 and I cant access my account coz they used the wrong email address. The email suppose to be Jasmeet-parmar@hotmail.com but instead its Jasmeet_parmar@hotmail.com. I am in need of my account number and it would be great if you can help out. Thanks

Re: Moderators

Carld123 — Mon, 26 Nov 2018 21:13:47 GMT

@Jasmeetparmar

Hi..you need to send this request directly to the moderators @CS_Agent be sure to include all your account info that you know..pin number etc

Re: Moderators

mcs11 — Mon, 26 Nov 2018 21:17:36 GMT

@Jasmeetparmar wrote:
Hey my name is Jasmeet Parmar and my cell phone number is 416xxxxxx and I cant access my account coz they used the wrong email address. The email suppose to be Jasmeet-parmar@hotmail.com but instead its Jasmeet_parmar@hotmail.com. I am in need of my account number and it would be great if you can help out. Thanks

@Jasmeetparmar, you should probably delete your cell phone number from your post to prevent crank calls!

Re: Moderators

Carld123 — Mon, 26 Nov 2018 21:19:28 GMT

@mcs11

Good advice.....forgot to mention that......

Re: Moderators

srlawren — Mon, 26 Nov 2018 21:45:46 GMT

@Carld123 wrote:
@Jasmeetparmar
Hi..you need to send this request directly to the moderators @CS_Agent be sure to include all your account info that you know..pin number etc

@Jasmeetparmar further to this, you can find out how to private message the moderator team for assistance in this article: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: Moderators

Robynesque — Tue, 27 Nov 2018 02:03:03 GMT

I am not sure how you thought I was a moderator who could help but you emailed me privately. Can you tell me why you thought I was a moderator?

Re: Moderators

Anonymous — Tue, 27 Nov 2018 02:07:31 GMT

@Robynesque wrote:
I am not sure how you thought I was a moderator who could help but you emailed me privately. Can you tell me why you thought I was a moderator?

Not sure who you're replying to...but it happens. I've had a few. Some folks here have a "signature" saying they aren't a moderator.

When I get one I just suggest they post here in the community forum. No biggie. 'Course I then don't see them here. 🙂 Maybe they figure out sending to the team. Fine.

Now...if they're sending you their name address SIN and birthdate well...:)

Re: Moderators

Robynesque — Tue, 27 Nov 2018 02:45:59 GMT

Lol