topic Re: Paymen slowly goes up in Get Support

Paymen slowly goes up

hson — Wed, 05 Jan 2022 11:02:27 GMT

Why does my payment goes up since the day that I've signed up and I have not add any new service.

Re: Paymen slowly goes up

Carld123 — Fri, 02 Nov 2018 00:25:18 GMT

The plan you sign up for is the one you will pay for...PM wont raise orices on your plan

Re: Paymen slowly goes up

mimmo — Fri, 02 Nov 2018 00:36:16 GMT

Did you lose any referals? Are you on a legasy or pioneer plan?

Re: Paymen slowly goes up

ute1978 — Fri, 02 Nov 2018 02:39:53 GMT

Can you give us an example why you feel the price goes up?

Public Mobile does not raise prices without announcement.

Re: Paymen slowly goes up

popping — Fri, 02 Nov 2018 02:48:29 GMT

@hson

When you add fund to your account manually or autopay, you are paying your plan cost + tax.

If you have a $40 plan and live in ON, you will be paying $45.2 from your credit card or VISA debit card.

Re: Paymen slowly goes up

ute1978 — Fri, 02 Nov 2018 03:06:19 GMT

@hson wrote:
Why does my payment goes up since the day that I've signed up and I have not add any new service.

@hsonCan you please log in to your account and go to the Payment history, take a screenshot of two or three cycles? We will be able to find out the difference.

Re: Paymen slowly goes up

hson — Tue, 06 Nov 2018 01:37:36 GMT

it goes up....started with $30/month included tax.

in the payment, it shows $32 but, now it is slowly creeping up to $33...

Re: Paymen slowly goes up

hson — Tue, 06 Nov 2018 01:39:21 GMT

it goes up....started with $30/month included tax.

in the payment, it shows $32 but, now it is slowly creeping up to $33...

payment shows $30 at first then $32 but, on my credit card, it show's $33+

Re: Paymen slowly goes up

Anonymous — Tue, 06 Nov 2018 01:39:34 GMT

@hson wrote:
it goes up....started with $30/month included tax.
in the payment, it shows $32 but, now it is slowly creeping up to $33...

Were you able to take some screenshots and edit personal details and post them here so we can see what you have going on?

Re: Paymen slowly goes up

ute1978 — Tue, 06 Nov 2018 01:40:15 GMT

@hsonCan you please kindly provide the screenshot I asked for proof?

Re: Paymen slowly goes up

hson — Tue, 06 Nov 2018 01:40:22 GMT

yeah, my plan was $25 but, now it's creeping up to $33 with tax included

Re: Paymen slowly goes up

ute1978 — Tue, 06 Nov 2018 01:42:55 GMT

@hson wrote:
yeah, my plan was $25 but, now it's creeping up to $33 with tax included

We are not clairvoyant. Not being able to help at all if you don't follow our instructions.

Re: Paymen slowly goes up

hson — Tue, 06 Nov 2018 01:44:28 GMT

it doesn't show on the payment on public mobile but, on my credit card, the price creeping up.

Re: Paymen slowly goes up

Anonymous — Tue, 06 Nov 2018 01:44:36 GMT

@hson wrote:
yeah, my plan was $25 but, now it's creeping up to $33 with tax included

Without notification, that's just not possible. Even at 15% tax that comes to 28.75.

You're either changing plans or you have add-ons..which by the way are only a one-time purchase.

Re: Paymen slowly goes up

ute1978 — Tue, 06 Nov 2018 01:45:39 GMT

@hson wrote:
it doesn't show on the payment on public mobile but, on my credit card, the price creeping up.

It will show in the payment history for sure.

Re: Paymen slowly goes up

hson — Tue, 06 Nov 2018 01:48:42 GMT

I haven't change plan at all.

I'm trying to reach out to public mobile and it seems impossible to talk to someone.

Re: Paymen slowly goes up

ute1978 — Tue, 06 Nov 2018 01:49:02 GMT

In your account choose "Last 90 days"

Re: Paymen slowly goes up

Anonymous — Tue, 06 Nov 2018 01:49:18 GMT

@hson wrote:
it doesn't show on the payment on public mobile but, on my credit card, the price creeping up.

Then that would be fraud. I kinda doubt fraud is happening.

Re: Paymen slowly goes up

ute1978 — Tue, 06 Nov 2018 01:51:23 GMT

I'm sure you want to be helped but we can only help if you do your part.

Re: Paymen slowly goes up

Carld123 — Tue, 06 Nov 2018 01:51:15 GMT

Too much different info...at one point starting plan was 25...then 30...no proof..no help...