topic Re: Help in Get Support

Help

BD89 — Wed, 05 Jan 2022 11:02:17 GMT

I paid the 40 and changed my plan but still cant get the phone to work

Re: Help

BD89 — Thu, 01 Nov 2018 18:36:47 GMT

Yes I just topped it up at Walmart

Re: Help

will13am — Thu, 01 Nov 2018 18:38:17 GMT

@BD89, are you able to check your account and confirm that it's in active status? Have you tried rebooting your phone? If everything is in order but your service is still not working, I suggest seeking moderator team assistance. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Help

krazykiwi — Thu, 01 Nov 2018 18:39:14 GMT

@BD89 wrote:
Yes I just topped it up at Walmart

Have you checked your self serve?

Did you miss your renewal date and have it suspended?

EDIT: Try this https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Help

Kevster1974 — Mon, 11 Mar 2019 20:37:02 GMT

Try redoning on computer

Re: Help

Kevster1974 — Mon, 11 Mar 2019 20:37:41 GMT

Re: Help

Lieux — Mon, 11 Mar 2019 20:38:31 GMT

@Kevster1974 wrote:
Try redoning on computer

If you need help..we need some more details of your problem @Kevster1974 ..What happened?

Re: Help

Anonymous — Mon, 11 Mar 2019 20:50:18 GMT

@Lieux wrote:
@Kevster1974 wrote:
Try redoning on computer
If you need help..we need some more details of your problem @Kevster1974 ..What happened?

I think kevster1974 was trying to be helpful but then typed in the tags box rather than the text box.

Re: Help

CellGirl — Mon, 11 Mar 2019 20:58:01 GMT

@Kevster1974

redoning my computer never works well 😉

Re: Help

RobertQc — Mon, 11 Mar 2019 21:00:25 GMT

What is redoning?

@CellGirl wrote:
@Kevster1974
redoning my computer never works well 😉

@Kevster1974 wrote:
Try redoning on computer

Re: Help

RobertQc — Mon, 11 Mar 2019 21:05:17 GMT

@RobertQc wrote:
What is redoning?

@CellGirl wrote:
@Kevster1974
redoning my computer never works well 😉

@Kevster1974 wrote:
Try redoning on computer

Oh probably "re-doo-ing" miss spelled, not "re-dough-ning"

After googling it I thought for sure not "red-don-ing" as in changing color to red.

Re: Help

Lieux — Mon, 11 Mar 2019 21:07:44 GMT

@RobertQc wrote:
What is redoning?

@CellGirl wrote:
@Kevster1974
redoning my computer never works well 😉

@Kevster1974 wrote:
Try redoning on computer

Redonner ..in french?

Re: Help

CellGirl — Mon, 11 Mar 2019 21:16:29 GMT

@RobertQc wrote:
What is redoning?

@CellGirl wrote:
@Kevster1974
redoning my computer never works well 😉

@Kevster1974 wrote:
Try redoning on computer

@RobertQc

haha