topic Re: Phone wont activate in Get Support

Phone wont activate

Sommer — Wed, 05 Jan 2022 11:02:13 GMT

So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres nothing I can do besides buying another sim and more minutes which I dont want to do because I already set up my account and I just want my phone to work. I'm very discouraged because I've heard good things about this company and it's not fair. I've tried everything. I've looked through all the forums. I've messed with the apns and selecting public mobile as my carrier and it still says it's not accepted. My phone is unlocked. I'm very discouraged

Re: Phone wont activate

PMFanatic — Mon, 22 Jul 2019 19:18:22 GMT

@Sommer Check your APN settings on your phone to match:

https://apn-canada.gishan.net/en/apn/public-mobile

If all else fails, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!

Re: Phone wont activate

Sommer — Mon, 22 Jul 2019 19:21:01 GMT

Yeah I've already done both of those things. I'm just very discouraged

Re: Phone wont activate

PMFanatic — Mon, 22 Jul 2019 19:30:43 GMT

@Sommer If you have not already, check Your Phone's Compatibility with PublicMobile's network using the following link.

Goto Step 1 on the webpage and under the "Start Checking" section:

Select your Phone Brand
Select your Phone Model
Click the "Check" button to see if your specific phone is compatible with PublicMobile's network.

Re: Phone wont activate

Sommer — Mon, 22 Jul 2019 19:39:00 GMT

It is. Checked before I bought it. It's a Samsung galaxy a5

Re: Phone wont activate

popping — Mon, 22 Jul 2019 19:39:10 GMT

@Sommer

What phone are you using?

Is your phone unlocked?

Did you activate your PM plan at Walmart?

Is your account status active?

Re: Phone wont activate

geopublic — Mon, 22 Jul 2019 19:43:19 GMT

@Sommer wrote:
So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres nothing I can do besides buying another sim and more minutes which I dont want to do because I already set up my account and I just want my phone to work. I'm very discouraged because I've heard good things about this company and it's not fair. I've tried everything. I've looked through all the forums. I've messed with the apns and selecting public mobile as my carrier and it still says it's not accepted. My phone is unlocked. I'm very discouraged

@Sommer Are you sure the PM sim card is in the phone? Does your phone support two sims?

Re: Phone wont activate

Sommer — Mon, 22 Jul 2019 19:45:07 GMT

Samsung galaxy a5

I got an email saying my account was active, now I cant use that email to log in because it says its invalid.

And no, walmart was useless wouldn't even help me

Re: Phone wont activate

Sommer — Mon, 22 Jul 2019 19:45:47 GMT

I have the PM sim in the phone right now. My phone is unlocked

Re: Phone wont activate

Triguy — Mon, 22 Jul 2019 19:46:15 GMT

Check your self serve account to make sure it is active. If you have another phone then try putting the sim to see if you get service.

Re: Phone wont activate

popping — Mon, 22 Jul 2019 19:51:09 GMT

@Sommer wrote:
Samsung galaxy a5
I got an email saying my account was active, now I cant use that email to log in because it says its invalid.
And no, walmart was useless wouldn't even help me

If you activate online, you self-serve account should be created. Use the email address and password to login to your account.

If you activate in-store, you need to create you self-serve account. But without a working phone, you cannot receive the 6 digits code by text message.

You can send a private message to moderator for help.

Moderator wait time is up to 2 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone wont activate

GinYVR — Mon, 22 Jul 2019 21:27:23 GMT

@SommerUnfortunately Public Mobile is cheap because they dont' have a call center and there is no store front that can help customers. I recommend it you are discouraged and require more help in the real realm move up one tier to Koodo or Fido.. in terms of support, you do get what you pay for.

Re: Phone wont activate

Sommer — Mon, 22 Jul 2019 21:36:09 GMT

Yeah, just pretty discouraged at this point. Sucks being out close to 100 bucks for something that doesn't even work

Re: Phone wont activate

geopublic — Mon, 22 Jul 2019 21:50:05 GMT

@Sommer wrote:
I have the PM sim in the phone right now. My phone is unlocked

@Sommer Did you setup your self serveserve account? If not, click here to register your selfserve account.

Re: Phone wont activate

geopublic — Mon, 22 Jul 2019 21:54:01 GMT

@Sommer wrote:
I have the PM sim in the phone right now. My phone is unlocked

@Sommer Dial *#*#4636#*#* select Phone Information. Does it show phone number, current network, Voice Service, Data service etc? If not, what does it show?

Re: Phone wont activate

Sommer — Tue, 23 Jul 2019 00:00:17 GMT

Just says phone not on network

Re: Phone wont activate

Sommer — Tue, 23 Jul 2019 00:01:39 GMT

It wont let me sign up. I dont have the number it gave me either. Cant check my phone either because it's not registered on a network it says

Re: Phone wont activate

geopublic — Tue, 23 Jul 2019 00:02:46 GMT

@Sommer wrote:
Just says phone not on network

@Sommer can you try the sim in another phone?

Re: Phone wont activate

Luddite — Tue, 23 Jul 2019 00:18:58 GMT

@Sommer As you have already sent a message to the moderators, and given everything you have tried, it's likely you need to wait for them to reactivate your account.

While you are waiting here are some other thoughts:

a) How certain are you that the phone is unlocked? Where did you buy it?

b) Reboot your phone with the PM SIM installed. What is the exact message that displays?

c) Does a different SIM (which) work in your phone? Do try, as suggested, the PM SIM in another unlocked phone.

d) To, temporarily, make calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or cellular data).

Sad start with PM. Good luck.

Re: Phone wont activate

stonechucker — Tue, 23 Jul 2019 01:21:58 GMT

Can you test you phone with another sim, from any other carrier? See if it works? Is this phone new, have you used it with another carrier previously?

I think there is the possibility that it is lock to another carrier.