topic Re: Changed Plan but now cannot make calls in Get Support

Changed Plan but now cannot make calls

rsaranyaraj — Wed, 05 Jan 2022 11:01:58 GMT

I changed the plan online but cannot make any calls now. I get a message that I do not have a long distance plan to complete my call but I am making a local call.

Re: Changed Plan but now cannot make calls

Triguy — Mon, 22 Jul 2019 17:28:29 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found If you still have problems tthen contact a moderator by messaging them. Moderator can be reached at

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changed Plan but now cannot make calls

geopublic — Mon, 22 Jul 2019 17:26:19 GMT

@rsaranyaraj wrote:
I changed the plan online but cannot make any calls now. I get a message that I do not have a long distance plan to complete my call but I am making a local call.

@rsaranyaraj Try a soft reset of your account using the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

Re: Changed Plan but now cannot make calls

shskr — Mon, 22 Jul 2019 18:14:51 GMT

Try adding "1" in front of area code to all your contacts.

Re: Changed Plan but now cannot make calls

mh1983 — Mon, 22 Jul 2019 18:15:29 GMT

What was your original plan and what did you change to? What appears in your Self Serve account?

Re: Changed Plan but now cannot make calls

stonechucker — Mon, 22 Jul 2019 19:22:16 GMT

Try rebooting your device - I'm not kidding. This does fix this issue on occasion.