topic Re: hate it!!! in Get Support

hate it!!!

johnnyeng — Wed, 05 Jan 2022 11:01:53 GMT

signed up Friday $40 plan and tried to transfer my old number STILL NOT WORKING

just hate it

No number to call just sign up to a stupid forum board

I LIKE MY MONEY BACK PLEASE AND JUST CANCEL THE ACCOUNT!!!

bad!!!!!

Re: hate it!!!

Psygineer — Mon, 22 Jul 2019 17:02:32 GMT

@johnnyeng wrote:
signed up Friday $40 plan and tried to transfer my old number STILL NOT WORKING
just hate it
No number to call just sign up to a stupid forum board
I LIKE MY MONEY BACK PLEASE AND JUST CANCEL THE ACCOUNT!!!

bad!!!!!

Was it a mobile line that you ported, a land line or VOIP? Mobile shouldn't take that long, but your old SIM would still be working until the port completes. If it is a landline or VOIP those take time. 2-3 business days for Landline, up to a week for a VOIP.

Stuck ports do occur, generally it is the company you are porting out from wanting more money from you (you owed them something) or your number was no longer active (you cancelled it) those will cause a port to fail. Sometimes they just want to sweet talk you into coming back by offering you a better deal than you had with them before. Other times it can be you made a typo or something didn't match. Lastly the gremlins sometimes just randomly make a port fail. Weekends are not usually classed as business days, depending on who you were leaving, it might need an operator to release your number and they may not work weekends (that isn't PM's fault!). Regardless reaching out to the moderator team (little envelope on the upper right, click it and send a message to Moderator_Team or click here) will be your only course of action right now. Be it to fix it, or to try to refund it.

Research your provider before giving them money, no where does it promise a call centre here! It's cheap because it's no frills and you are expected to be savvy enough to solve your own problems or to use other users for help. This forum system works really well, and most of the users here would prefer it over having to pay more for a service they likely would never need to use.

Re: hate it!!!

RossN — Mon, 22 Jul 2019 17:03:38 GMT

@johnnyeng hi well don't ask the stupid forum board for your money back contact a moderator!!

Re: hate it!!!

mh1983 — Mon, 22 Jul 2019 17:08:09 GMT

We can't help you with your money back. We CAN try to help you troubleshoot the issue if more details are provided. If the port request itself is stuck, then yes you have to contact the moderators. Their response time can vary, but I've gotten a response every time I've written them.

But yes, PM is a no frills service and there's no call center. They make that pretty clear. Sorry to hear you're having porting issues, though.

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:11:50 GMT

refund!!

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:12:58 GMT

be very nice IF you could just call them, don't you think!!!'

BUT hey you can not you have to sign up to this POS

Re: hate it!!!

Psygineer — Mon, 22 Jul 2019 17:22:07 GMT

@johnnyeng wrote:
be very nice IF you could just call them, don't you think!!!'
BUT hey you can not you have to sign up to this POS

I've been here for over a year and never have I needed to call them. I'm happy to keep the money in my pocket rather than pay for something I don't need. I agree a number would be nice, but it likely would come at a cost. Either a per use fee, or a monthly bill increase as now they need to pay people to sit in a room twiddling their thumbs waiting for someone to call (and also pay for the room too unless they work from home in which case they would have to pay some of the utilities.)

@johnnyeng wrote:
refund!!

Reach out to the moderator like I suggested. You are talking to other customers right now.

Re: hate it!!!

torontokris — Mon, 22 Jul 2019 17:20:27 GMT

Many of us have ported in from other companies without issues.

The normaly suggestion is to get a new number first with PM (when signing up) then when all is working ask to port in your old number from your old company.

Was all information provided correct from your old provider? Account number pin etc

Send a message to a moderator to have them look into it.

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:22:16 GMT

well good for you... have another badge

let see how easy this could be

1. call them

2. ask to deactivate my account, truly not for me

3. account cancelled refund given have a nice day

is that easy??????

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:23:53 GMT

maybe someone will call me??? you know it is after all about PHONE CALLS!!!

PHONE CALLS

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:25:04 GMT

just want to call them????

Re: hate it!!!

Psygineer — Mon, 22 Jul 2019 17:28:35 GMT

@johnnyeng wrote:
well good for you... have another badge

let see how easy this could be
1. call them
2. ask to deactivate my account, truly not for me
3. account cancelled refund given have a nice day

is that easy??????

Incredibly so, except if you read the terms of service before you paid, you would see there is:

No Call Centre (it even says that on other pages too, so not hidden!)
A no refund policy as it is a prepaid service, having a call centre wouldn't change that.
The moderators, which are admittedly too slow for people like you who are in a bind, do a similar function and it doesn't raise the cost for the rest of us.

@johnnyeng wrote:
maybe someone will call me??? you know it is after all about PHONE CALLS!!!

PHONE CALLS

@johnnyeng wrote:
just want to call them????

The moderator team sometimes does call you if they need you beyond your message if that counts. Have you put in your ticket yet? Faster you do the faster they will get to it!

Also, if your phone doesn't work, how will they call you... or how would you call them? I'm guessing from a second phone, which does make sense, but not everyone even has a second phone or easy access to one. Another reason why phone support doesn't always make sense even for a phone company!

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:28:36 GMT

have another badge...

Re: hate it!!!

Psygineer — Mon, 22 Jul 2019 17:33:42 GMT

@johnnyeng wrote:
have another badge

@johnnyeng wrote:
have another badge...

@johnnyeng wrote:
well good for you... have another badge

There is no badge for Spamming unfortunately! Well actually technically there is for number of replies to posts... you win that round my friend!

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:34:11 GMT

lol SPAMMING??? do learn

spamming is promoting websites????

let's see "I'M JUST TRYING TO GET MY MONEY BACK"

and no one is calling and I have no one to call??? BUT I do have this forum wooHooooo

btw have another badge

Re: hate it!!!

Psygineer — Mon, 22 Jul 2019 17:42:11 GMT

@johnnyeng wrote:
lol SPAMMING??? do learn
spamming is promoting websites????
let's see "I'M JUST TRYING TO GET MY MONEY BACK"
and no one is calling and I have no one to call??? BUT I do have this forum wooHooooo

btw have another badge

No spamming is saying "Have another badge" twice in a row! But I digress, as much joy as it has been trying to help you, you don't seem to want help as you still have not answered any of the questions put forth to you that would allow us to try to help you. You also have not mentioned reaching out to the moderators yet, so I have to assume you likely have not done that and are opting just reply here (which is pointless if you are not going to help the users help you!) I wish you well! Happy returns!

BTW if your port goes through and you cancel here before porting it out again, you will lose the number. If you still have service at your old place (your SIM is still working, and it is the SIM you should be using during a port anyway), then you may wish to reach out to them to see if they can deny the port request, might be out of their hands at this point. They do have a call centre though I bet! $90 a month was it? Definately worth it!

Re: hate it!!!

kselmak — Mon, 22 Jul 2019 17:39:39 GMT

@johnnyeng wrote:
maybe someone will call me??? you know it is after all about PHONE CALLS!!!

PHONE CALLS

Hi @johnnyeng

I'm not sure if anybody pointed out already, but you can still receive the calls through your old provider, just use your old sim

Hope it goes through soon.

You could also contact your old provider to find out what happened to the port.

I'm not sure if you will get your money back but it's worth trying, you may have to wait long time for moderators as they just had promotion and are probably busy.

You could contact your credit card customer service but they are not very likely to reverse the charges as you agreed to such agreement.

Good luck

Re: hate it!!!

geopublic — Mon, 22 Jul 2019 17:42:55 GMT

@johnnyeng wrote:
well good for you... have another badge

let see how easy this could be
1. call them
2. ask to deactivate my account, truly not for me
3. account cancelled refund given have a nice day

is that easy??????

@johnnyeng It's even easier than that. Since Public Mobile does not issue refunds just login to selfserve remove your CC info and disable AutoPay and your account will deactivate in 90 days. In the meantime make sure the port completes so that you can port out before your next plan renewal.

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:45:14 GMT

let's see?

I actually have to pay $42 for NOTHING?????

let's see post number one

"MY PHONE IS NOT WORKING" but I still have to pay the $42??

Re: hate it!!!

johnnyeng — Mon, 22 Jul 2019 17:47:07 GMT

have another badge..

IF I could call someone OR someone could me (after all this is about phone calls???0

this issue could very easily be resolved?

maybe that is too easy