topic Re: locked out off my account . in Get Support

locked out off my account .

bward — Wed, 05 Jan 2022 11:01:41 GMT

how to get back in

Re: locked out off my account .

Anonymous — Mon, 22 Jul 2019 15:33:29 GMT

@bward wrote:
how to get back in

Clear cache, use a different browser, try incognito/privacy mode.

But first wait about an hour.

If that still doesn't work then you'll need to contact the @Moderator_Team < Click this.

Re: locked out off my account .

will13am — Mon, 22 Jul 2019 15:34:38 GMT

@bward, have you tried using the forgot password feature. Some customers report not getting a timely email to do the reset. If that applies to you, then you need to get in touch with the moderator team to do the reset. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: locked out off my account .

bward — Mon, 22 Jul 2019 19:16:28 GMT

Tried using the forgot password feature and it told me to come here and contact support.

Also I sent the moderator team a private message yesterday and not reply 😞

@CS_Agent

Re: locked out off my account .

bward — Mon, 22 Jul 2019 23:18:27 GMT

Thanks @will13am I tried the incognito window and was able to use the forgot password option.

🙏

Re: locked out off my account .

bward — Mon, 22 Jul 2019 23:19:29 GMT

Thanks @Anonymous The incognito window worked to be able to reset my password!

🙏