topic Re: No data in Get Support

No data

Penholder — Wed, 05 Jan 2022 11:01:35 GMT

Hello

I have 1 gig data (500mb+500mb) , my phone and messaging work but my data doesn't seem to be connecting, I am thinking my sim card might need to be reset / changed , any ideas?

Thanks

Re: No data

Anonymous — Mon, 22 Jul 2019 14:31:17 GMT

@Penholder wrote:
Hello
I have 1 gig data (500mb+500mb) , my phone and messaging work but my data doesn't seem to be connecting, I am thinking my sim card might need to be reset / changed , any ideas?
Thanks

What make/model/submodel phone is it?

If you've just signed up then

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: No data

Triguy — Mon, 22 Jul 2019 14:33:53 GMT

Make sure you have the correct APN settings.

https://apn-canada.gishan.net/en/apn/public-mobile

When you log into your self serve account - is an amount listed under data and add-ons ?

Re: No data

hycm53 — Mon, 22 Jul 2019 14:33:46 GMT

@Penholder wrote:
Hello
I have 1 gig data (500mb+500mb) , my phone and messaging work but my data doesn't seem to be connecting, I am thinking my sim card might need to be reset / changed , any ideas?
Thanks

Did you turn on data? What phone you are using? You may need reset APN here:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: No data

GR — Mon, 22 Jul 2019 14:40:05 GMT

Check your account to make sure it's not all used up. It should list it and what's left in the plans and add ons

Re: No data

popping — Mon, 22 Jul 2019 14:43:23 GMT

@Penholder

If you are using LG phone, you need to do network reset after changing provider before you data working again. Restart phone after network reset to setup the APN.

Re: No data

geopublic — Mon, 22 Jul 2019 14:43:45 GMT

@Penholder wrote:
Hello
I have 1 gig data (500mb+500mb) , my phone and messaging work but my data doesn't seem to be connecting, I am thinking my sim card might need to be reset / changed , any ideas?
Thanks

@Penholder If calls and texts work then there is nothing wrong with yout sim card so there is no need yo change it. If data is not working it's one of two things:

1. You used up your data allotment

2. Phone settings issue. Check apn.

Re: No data

Penholder — Tue, 23 Jul 2019 09:33:16 GMT

It seemed APN was the issue , after setting the proper values and parameters the problem was solved .

Thank you all , you guys are great .