topic Re: need to renew my autopay but there is no option in Get Support

need to renew my autopay but there is no option

cindycherie — Wed, 05 Jan 2022 11:01:31 GMT

Hi everyone, I need to renew my autopay plan since my old credit card is no longer valid, but in my account there is no autopay sign on option?

anyone same problem?

Re: need to renew my autopay but there is no option

mimmo — Wed, 31 Oct 2018 15:34:49 GMT

did you click the payments tab. from there you shoudl see a manage or remove credit card link near bottom of page

Manage my card - Update or remove my Credit or Visa debit card

Re: need to renew my autopay but there is no option

cindycherie — Wed, 31 Oct 2018 15:33:57 GMT

I did, and I removed my old card, but there are only pay by voucher or pay by cc, no option for adding cc.

Re: need to renew my autopay but there is no option

Anonymous — Wed, 31 Oct 2018 15:35:27 GMT

@cindycherie wrote:
I did, and I removed my old card, but there are only pay by voucher or pay by cc, no option for adding cc.

Look a little lower down for a little orange-text link.

Re: need to renew my autopay but there is no option

cindycherie — Wed, 31 Oct 2018 15:38:05 GMT

Re: need to renew my autopay but there is no option

Anonymous — Wed, 31 Oct 2018 15:41:26 GMT

@cindycherie:

That's the immediate payment screen. Which you'll need to do to re-activate.

Then go back to where mimmo_L has said and I mentioned the orange text. That's where you can administer your credit cards.

Re: need to renew my autopay but there is no option

cindycherie — Wed, 31 Oct 2018 15:43:02 GMT

but then I need to pay$120 for this 90days? which should be $105 if Im using autopay?

Re: need to renew my autopay but there is no option

Anonymous — Wed, 31 Oct 2018 15:45:49 GMT

@cindycherie wrote:
but then I need to pay$120 for this 90days? which should be $105 if Im using autopay?

It looks like your plan is $135. You appear to have $15 of Available Funds. So to re-activate you'll need to pony up $120.

Then you can re-setup your autopay with your new cc.

Re: need to renew my autopay but there is no option

krazykiwi — Wed, 31 Oct 2018 16:06:41 GMT

@cindycherie wrote:
but then I need to pay$120 for this 90days? which should be $105 if Im using autopay?

Once you put the $120 into your account with your CC and setup autopay, you will get your autopay reward back!

Re: need to renew my autopay but there is no option

will13am — Wed, 31 Oct 2018 16:07:15 GMT

@cindycherie wrote:

In the payment method, there should be a credit card option. Since the account is in a suspended state, by definition there was no auto payment made otherwise the account would not be in a suspended state. To restore the account to active status, a manual payment is required. Once the account is in active status, then auto pay can be established for the next renewal.

Re: need to renew my autopay but there is no option

evanwcormack — Fri, 17 May 2019 18:19:32 GMT

what a scam... I'm having the same problem. what kind of bs is that? you can set up a new acct with autopay but not an old one? what possible reason is there for that??