topic Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY in Get Support

WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Kevde — Wed, 05 Jan 2022 11:01:26 GMT

Hi everyone,

just ill share my experience with the public mobile service

i registered before months with the cheapest plan that public mobile had it , the line is barely used and my father use this line in urgent cases in case we want to be in touch with him

but the problem with public mobile is that on every other month their is some deactivation to my line or to my account and always they tag the cause to the unsuccessful due amount payment , despite that the auto payment feature enabled since the first day of registration

here is a screenshot for my last correspondance https://prnt.sc/oi7vd4 with the forum support team before 2-3 months ago and now i have the same problem https://prnt.sc/oi82uf

i beleive helping customers through forum etc is a ridiculous idea and what is the benefit to get a response 2-3 days aftter your message with thousands of apologizes words or blablablas and at the problem time you cant find someone to help you or solve your problem

so my message to the new customers to stay away from public mobile because supporting customers via forums, email or bots etc i consider it as a joke ,but you can try your luck with them but this is my experience with public mobile

Thanks

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

RobertQc — Mon, 22 Jul 2019 03:21:52 GMT

Are you sure auto-pay is on? Your screen shots are incomplete and show pretty much nothing. But I know the autopayment system can be a little frustrating and unfortunately, sometimes auto pay fails. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off (by manually adding funds) in advance as this process will prevent the most common and preventable reason that your account goes into suspension with a complete loss of service.

Public mobile is for a do-it-yourselfer kind of person that can manage their own accounts and sometimes provide work arounds, including paying in advance to prevent this issue.

I have great success, I also know what I am getting myself into. But the price is right and I understand you get what you pay for with a 3rd tier service, that being said my service has never been suspended, I have always had service and I have been here for almost 2 years and know many others never to have an issue.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Anonymous — Mon, 22 Jul 2019 03:23:31 GMT

@Kevde

You're right. There have been way too many problems since I believe about mid-March.

But there are many thousands of customers happily carrying on with their service with nary a thought about it and no problems with all the services including autopay.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Kevde — Mon, 22 Jul 2019 03:27:38 GMT

lol, you said public mobile is a do-it-yourself service i guess on the next coming months probably they will ask us to fix some antennas here and there to get the signals etc

auto payment means system should withdraw the fund it need so your interpretation that we should sometimes do manually considered a contradiction

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

RobertQc — Mon, 22 Jul 2019 03:31:34 GMT

@Kevde wrote:
lol, you said public mobile is a do-it-yourself service i guess on the next coming months probably they will ask us to fix some antennas here and there to get the signals etc

auto payment means system should withdraw the fund it need so your interpretation that we should sometimes do manually considered a contradiction

Autopay works in probably 99.99%+ of the cases, but for those that want to guarentee they won't have that issue they can just pay in advance. You can pay as much in advance as you want. It's not a perfect system. Things do not always work as intended.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Anonymous — Mon, 22 Jul 2019 03:35:43 GMT

@RobertQc wrote:
Things do not always work as intended.

Anywhere.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Kevde — Mon, 22 Jul 2019 03:37:19 GMT

it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Anonymous — Mon, 22 Jul 2019 03:43:11 GMT

@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks

Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.

Cheers

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Kevde — Mon, 22 Jul 2019 03:51:50 GMT

@Anonymous wrote:
@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks
Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.
Cheers

your positive review was based on the rewards that you got from public mobile and my bad review was based on the service that i got ,and regarding minority majority etc.. without any statistical evidence someone can say anything ,anyway good luck to everyone and have a good night

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Anonymous — Mon, 22 Jul 2019 03:59:07 GMT

@Kevde wrote:
@Anonymous wrote:
@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks
Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.
Cheers
your positive review was based on the rewards that you got from public mobile and my bad review was based on the service that i got ,and regarding minority majority etc.. without any statistical evidence someone can say anything ,anyway good luck to everyone and have a good night

No. My comments are based on an uninterrupted, unblemished experience. The rewards are just icing.

Many thousands of customers do the same. For future readers of your very negative "review"...this one "review" is not indicative of the service as a whole.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

geopublic — Mon, 22 Jul 2019 04:09:43 GMT

@Kevde wrote:
@Anonymous wrote:
@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks
Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.
Cheers
your positive review was based on the rewards that you got from public mobile and my bad review was based on the service that i got ,and regarding minority majority etc.. without any statistical evidence someone can say anything ,anyway good luck to everyone and have a good night

@Kevde Take care! You are correct to be upset with AutoPay. The truth is that it has alot of shortcomings. Most customers I know have it enabled just to collect the reward. The truth is that if you need a plan for your dad the only way to make sure the renewal will get processed correctly would be to make manual payments to the account a couple of days before renewal. That means you would have to manage that for him. Otherwise best to go with another provider that has a better AutoPay system.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

will13am — Mon, 22 Jul 2019 04:21:43 GMT

@Kevde wrote:
lol, you said public mobile is a do-it-yourself service i guess on the next coming months probably they will ask us to fix some antennas here and there to get the signals etc

auto payment means system should withdraw the fund it need so your interpretation that we should sometimes do manually considered a contradiction

Your first post was of great substance, this one not so much. In fact, if reduced the value of the first one. In your criticism of this service, you touch on a very important point and that is the apparent tolerance for long standing issues. Customers who have failed auto payment should not experience repeat failures as whatever the cause should be rectified upon first occurrence. I assume the issue is not with a bad payment card which is a responsibility of the customer to deal with. My advice is always to do a single $1 top up after a new payment card is added to ensure everything is working.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

will13am — Mon, 22 Jul 2019 04:32:48 GMT

@Anonymous wrote:
@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks
Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.
Cheers

Perhaps so. We should try to see beyond the opinion. There are facts in this case. Telling someone struggling with this service that you get free service is of no value. It is an envious way to ensure anything broken with the auto payment system would never affect you. Apart from that, you run that risk of being called a shill.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Anonymous — Mon, 22 Jul 2019 04:44:19 GMT

@will13am wrote:
@Anonymous wrote:
@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks
Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.
Cheers
Perhaps so. We should try to see beyond the opinion. There are facts in this case. Telling someone struggling with this service that you get free service is of no value. It is an envious way to ensure anything broken with the auto payment system would never affect you. Apart from that, you run that risk of being called a shill.

Thank you for your ever-honest observations. I should check myself more.

I get a little overly protective when people think that their problem is a problem of the whole place when it's simply not true. Far more people are blissfully carrying on with their service without a care in the world. We just see the problems here.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

liuxinbing — Mon, 22 Jul 2019 10:44:48 GMT

@RobertQc wrote:
Are you sure auto-pay is on? .

Nothing to do with autopay or sufficient fund in the account. It is the time it takes to process the fund and renew the plan. While it takes only few seconds for any other businesses including carrieers, it takes PM 12+hours.

The account even says "ignore this message if you have autopay or enough fund in your account". Come on, the system knows exactly whether there is enough fund or not in less than one second. Why show this meaningless message when you already knew this isn't the case?

This does nothing but confusing your customers, PM. Such a glitch is a easy fix, just hire two new graduates from CS.

I am a very happy PM customer except this annoying message. I want PM to be a better operator in the market.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Pulk — Mon, 22 Jul 2019 10:46:24 GMT

I guess it speaks true to say that people tend to complain more than praise good services, so I will vouch for Public Mobile.

I switched not too long ago, and have no regrets. I was overpaying for my plan, and PM's plans were so good at first I thought it was a scam! How can I get the exact same plan AND save $15/month or more!? I was awestruck, so of course I did my research but I bit the bullet and went for it, no looking back.

It does make sense though, you get a cheaper price due to no physical locations or phone line support, but I get a response faster in these forums than I do waiting 30 minutes on hold. If anyone happens to see this message, ignore the negativity of this poster, I have NO REGRETS with switching :).

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Kevde — Mon, 22 Jul 2019 10:56:15 GMT

@will13am wrote:
@Anonymous wrote:
@Kevde wrote:
it seems here many mayor distributing bravos to each others, beleive me i dont want to argue more about public mobile service because isnt that much important for me except if im looking to get some bravos

my first post was my opinion regarding the public mobile service and i consider it useless

thanks
Everybody has an opinion. Yours happens to be in the minority. I've been here just over a year and have had zero problems. I've been getting basically free service for several months now due to rewards. NO other provider offers that.
Cheers
Perhaps so. We should try to see beyond the opinion. There are facts in this case. Telling someone struggling with this service that you get free service is of no value. It is an envious way to ensure anything broken with the auto payment system would never affect you. Apart from that, you run that risk of being called a shill.

good morning all , will13am interpret exactly my thought , i used to have phone accounts with almost every phone providers except virgin mobile and koodo. even 7-11 have a good account managing system, and we know public mobile backed by tellus have a good coverage etc ..but reaching out for any help through only a forum is become a problem or with me the auto payment failure every other month it become inconvenient ,thus any customer sooner or later will look around to find another providers and i consider failuring this simple feature "auto payment" every time its weird because its a software things and fixing it doesnt require that much effort ,already it considered not that big complex feature and the concept exist over 10 years ago.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

liuxinbing — Mon, 22 Jul 2019 11:40:50 GMT

I've been with koodo prepaid for three years. Koodo prepaid has 10% off with autopay, and they don't have such "suspended while processing" problem. Same IT contractors, same system, hiring same person to get rid of this glitch would easier and cheaper than hiring some new one.

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

Kevde — Mon, 22 Jul 2019 12:35:49 GMT

@liuxinbing wrote:
I've been with koodo prepaid for three years. Koodo prepaid has 10% off with autopay, and they don't have such "suspended while processing" problem. Same IT contractors, same system, hiring same person to get rid of this glitch would easier and cheaper than hiring some new one.

exactly as any humble customer we like to use a service like drinking a bottled water ,open the cap and drink it ,because its not our interest to go further with the details ,i beleive no one will ask from which mountain this water is coming who is doing the bottling etc .. and the same here too , i thought theyve fixed the auto payment because it considered an easy process for any IT company , anyway good day everyone

Re: WHOSE EXCITED TO BECOME A NEW CUSTOMERS WITH PUBLIC MOBILE JUST STAY AWAY

stonechucker — Mon, 22 Jul 2019 13:00:04 GMT

I've been here for 3 years, and have 2 AutoPay issues at the start. Once switching a plan on my first renewal didn't change properly, but service continued. Contacting the moderators resolved the failed plan change.

The second issue was a delayed AutoPay due to system maintenance overnight, service was not working when I woke up, but I saw AutoPay was still processing. I waited, it resolved, and the phone was again active, after a reboot.

I'm on a 90-day cycle, as a result, I have fewer autopay sessions, only 17 or 18 since the summer of 2016. Sometimes I will pay in advance if notified of system maintenance planned, other times just to ensure funds are available.

The service level for me is dang close to 100%. Keep sending support requests to the Moderator_Team if you're continuing to have issues.