topic Re: Lost sim in Get Support

Lost sim

Cmoneyfrometown — Wed, 05 Jan 2022 11:01:21 GMT

My cell number is 587 xxx xxxx

I lost my sim bought new one and would like to transfer to that one

How do I do that

Re: Lost sim

RobertQc — Wed, 31 Oct 2018 04:46:22 GMT

@Cmoneyfrometown wrote:
My cell number is *****
I lost my sim bought new one and would like to transfer to that one
How do I do that

@CmoneyfrometownLog into self serve

Click "Plans & Add ons"

Click "Change sim card"

I see your other post about not being able to get into your account. Does the password reset not work for you? https://selfserve.publicmobile.ca/forgot-password/

If it does not work you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

P.S. you should remove your phone number this is a public forum

Re: Lost sim

Gonzo — Wed, 31 Oct 2018 04:45:54 GMT

Please edit your post and remove your number. This is a public forum and any internet user could see it. On this forum you should only ever give your number to the mods directly in a private message.

Re: Lost sim

Anonymous — Wed, 31 Oct 2018 04:48:13 GMT

@Cmoneyfrometown wrote:
My cell number is xxxxxxxxxx
I lost my sim bought new one and would like to transfer to that one
How do I do that

The other thread you made the above poster gave you what you needed to do first.

Since you're locked out you can't use the forgot password function. So click on the link in the reply from RobertQc and send this information to them. Along with your PIN.

Then pleae do come on back and we can walk you through changing it. It's easy. Really. As he also says here...in self-serve there's a place to change SIM. Easy.

Re: Lost sim

will13am — Wed, 31 Oct 2018 04:59:35 GMT

@Cmoneyfrometown, please don't post personal information. I was able to edit your post but not the tag.

Re: Lost sim

stavtheodosis1 — Thu, 10 Jan 2019 22:34:59 GMT

i lost the sime after an hour and i didn't setup selfserve.

please help

Re: Lost sim

Gonzo — Thu, 10 Jan 2019 23:46:57 GMT

@stavtheodosis1, I am not sure what your question is. Did you lose service or damage your SIM card? Please clarify.