topic Data in Get Support

Data

Mammymommy — Wed, 05 Jan 2022 11:01:16 GMT

Cannot use data on my phone.

Re: Data

geopublic — Mon, 22 Jul 2019 01:34:48 GMT

@Mammymommy wrote:
Cannot use data on my phone.

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: Data

Dunkman — Mon, 22 Jul 2019 01:38:29 GMT

@Mammymommy

More details would be helpful.

New customer versus old customer?

Did data work before? Text and talk working?

Which plan?

Re: Data

Mammymommy — Mon, 22 Jul 2019 01:40:12 GMT

New customer since January, and it was working up until a few weeks ago.

Re: Data

Mammymommy — Mon, 22 Jul 2019 01:41:17 GMT

40 a month plan and talk and text with data

Re: Data

geopublic — Mon, 22 Jul 2019 01:47:02 GMT

@Mammymommy wrote:
40 a month plan and talk and text with data

@Mammymommy Did you check self serve to make sure you haven't used up you data? Sign in to you account and on the first page it should show you data counter. If it's missing that means that you used up all you data.

Re: Data

Dunkman — Mon, 22 Jul 2019 01:49:18 GMT

@Mammymommy

Do you see the 5 GB data add on/counter in your overview page under My Data & Add-Ons section? If it does not show, that means that you used up your data for this 30 day cycle.