topic Re: Plan not active in Get Support

Re: Plan not active

mnure1c — Wed, 05 Jan 2022 11:01:11 GMT

Hello. I tried to port from another carrier yesterday and today but kept saying error. Went to walmart and the rep tried but still saying error. He said maybe my balance with the other carrier was high so paid it in full today. He tried again but unsuccessful. He called Public but then the Public rep says my number is already active so he can't do anything. Please help. What do I do ?

Re: Plan not active

geopublic — Sun, 21 Jul 2019 22:52:59 GMT

@mnure1c wrote:
Hello. I tried to port from another carrier yesterday and today but kept saying error. Went to walmart and the rep tried but still saying error. He said maybe my balance with the other carrier was high so paid it in full today. He tried again but unsuccessful. He called Public but then the Public rep says my number is already active so he can't do anything. Please help. What do I do ?

@mnure1c Who's the carrier?

Re: Plan not active

mnure1c — Sun, 21 Jul 2019 23:20:54 GMT

rogers

Re: Plan not active

geopublic — Sun, 21 Jul 2019 23:34:32 GMT

@mnure1c wrote:
rogers

@mnure1c Activate your PM sim with a temp number. Once everything is setup including your self serve account then port your number from Rogers via your self serve account by selecting the change phone number option.

Is your Rogers account s business account?

Re: Plan not active

mnure1c — Mon, 22 Jul 2019 02:56:17 GMT

No it's not a business account.