topic Re: Current moderator wait times based on real interactions. in Get Support

Current moderator wait times based on real interactions.

mimmo — Wed, 05 Jan 2022 11:00:55 GMT

Not sure how long this post will stay visable but its worth a shot.

Please post your moderator message date and they they replied.

Please not fill this thread with mod bashing or PM bashing etc..as this is not the intent. just facts on sent date and reply date.

Oracles feel free to modify/update or delete this post .

My most recent interactions was as follows:

Message sent: Tursday October 25th 9:30 am

Reply received: Monday October 29 :7:00 am

Re: Current moderator wait times based on real interactions.

dmbcanada — Mon, 29 Oct 2018 23:07:18 GMT

My most recent and only @CS_Agent interaction:

Sent: ‎10-27-2018 07:38 PM
Received: 10-29-2018 01:10PM

My issue was actually resolved by reading previous posts on this forum by PM users with similar issue.

Re: Current moderator wait times based on real interactions.

popping — Mon, 29 Oct 2018 23:22:02 GMT

Sent 10-24-2018 05:53 PM

Replied 10-26-2018 02:36 PM

Re: Current moderator wait times based on real interactions.

Effort — Mon, 29 Oct 2018 23:22:34 GMT

Sent: 10-20-2018 6:47PM

Received: 10-23-2018 2:26 PM

Also they said my issue will be resolved within 3-7 days, it hasn't been fixed yet. By tomorrow, it'll be a week and it's simply changing the amount of credit I get from referrals.

Re: Current moderator wait times based on real interactions.

will13am — Tue, 30 Oct 2018 02:45:09 GMT

@Effort wrote:
Sent: 10-20-2018 6:47PM
Received: 10-23-2018 2:26 PM

Also they said my issue will be resolved within 3-7 days, it hasn't been fixed yet. By tomorrow, it'll be a week and it's simply changing the amount of credit I get from referrals.

I believe this thread is about moderator response time which is not necessarily resolution time. The reason why I say this is that is the very issue you are seeking resolution for requires the moderators to seek back office support which takes longer. I would call the response time the time it took for the moderators to pass your problem to the back office. BTW, back in the day when moderator response times were roughly a few hours, it took about 4 weeks and 2 tries for the back office to resolve my referral problem. In the end they didn't fully resolve it, but close enough.

Re: Current moderator wait times based on real interactions.

mimmo — Tue, 30 Oct 2018 14:28:23 GMT

Sent: ‎10-29-2018 09:36 PM

Received: 10-30-2018: 7:25 am

Re: Current moderator wait times based on real interactions.

Shifralowen1 — Fri, 02 Nov 2018 20:43:34 GMT

Wow! That's really a long time

i had a problem that my phone line wasn't working even though I paid and my balance is 0

at first I got a quick response but they asked me for some info and now it's been almost 24 hours that I haven't heard back from them. It's frustrating as I want to be able to use my phone line after paying for it.

Re: Current moderator wait times based on real interactions.

Mike_l — Sat, 03 Nov 2018 00:43:23 GMT

Message sent: 10-31-2018 04:07 PM

Reply received: 11-02-2018 12:07 PM

My issue resolved itself as it was just a slow port

Re: Current moderator wait times based on real interactions.

Carld123 — Sat, 03 Nov 2018 00:50:29 GMT

Not to bad of a wait time..good it cleared up tho....

Re: Current moderator wait times based on real interactions.

Shifralowen1 — Sat, 03 Nov 2018 02:10:33 GMT

Yesterday I had quick response at first but the problem was not resolved and after giving the info I was asked I didn't hear back from them. BUT:

Today, I had a wonderful experience with a moderator named Aïssata. Very professional, kind & friendly and most importantly: efficient in deliverering the help I needed very soon. I'm relieved that the problem was resolved on the same day.

Re: Current moderator wait times based on real interactions.

mimmo — Mon, 05 Nov 2018 05:52:39 GMT

mod reply from @Eric128

sent first message Nov 1
first response on nov 3, replied same day
2nd response this morning on Nov 4, replied immediately

key point is, problem not solve yet

orriginal thread:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/it-is-almost-3-hours-not-porting-yet/m-p/293389#M53210