topic Re: lost my $50/8gb plan when trying to renew it in Get Support

lost my $50/8gb plan when trying to renew it

F_F — Wed, 05 Jan 2022 11:00:44 GMT

I lost my original $50/$8gb plan when I tried renewing it as the self service said I had insufficient funds in my account despite having $50 before the payment due date. I even tried adding $1 in hopes it would take off the $50 balance in the account but that didn’t work and instead I got double charged for that $1 on my credit card.

Only way I was able to resume my phone service was to downgrade to a plan that was currently available and hence I lost my $50/8gb plan. 😞

Is it possible to get back my original plan or am I stuck with the new one?

Re: lost my $50/8gb plan when trying to renew it

NDesai — Mon, 29 Oct 2018 18:24:22 GMT

@F_F Not sure why you changed your plan to fix your issue. To get it back, only the Moderator_Team can investigate to see if its possible to revert the changes you made.

Re: lost my $50/8gb plan when trying to renew it

will13am — Mon, 29 Oct 2018 18:29:01 GMT

@F_F, you hav a good case to getting your old plan back. There have been many instances where members were encouraged to take short cuts in the short term to get their service up and running while seeking moderator team assistance which is now unacceptably slow.

Re: lost my $50/8gb plan when trying to renew it

Haiggy — Mon, 29 Oct 2018 20:09:29 GMT

Am I missing something here, or is this not the same thing as what's currently available in the build-your-own-plan section?

Re: lost my $50/8gb plan when trying to renew it

mimmo — Mon, 29 Oct 2018 20:18:08 GMT

@Haiggy I was thinking the same thing.

Re: lost my $50/8gb plan when trying to renew it

F_F — Mon, 29 Oct 2018 22:29:36 GMT

Just to be clear, it was the 30-day $50 for 8gb 3G data with unlimited talk and text plan which does not seem to be offered anymore.

Thanks for the replies. Just to update, I contacted the moderator team and got a quick reply basically saying that there was a system glitch when renewing but they could not do anything to bring the plan back. 😞

Re: lost my $50/8gb plan when trying to renew it

Zoryan — Tue, 30 Oct 2018 00:58:56 GMT

If you go into build your own plan it still exists their. Just as 6gbs of data with an extra 2 that’s really lame to hear ><

Re: lost my $50/8gb plan when trying to renew it

F_F — Tue, 30 Oct 2018 01:50:51 GMT

oh lol, you are right. it's $150 for 90 day with 18+6gb data and unlimited talk n text so it works out to be the same as the old plan 😃

Re: lost my $50/8gb plan when trying to renew it

Dunkman — Tue, 30 Oct 2018 02:11:18 GMT

@F_F

You can also build the following:

30 day

Unlimited Canada/US

International Text

6G+2GB bonus 3G

All for $50

Basically, the same plan that you had. Just change to this build your own plan at the next renewal date. Or you could choose the 90 day version.

Re: lost my $50/8gb plan when trying to renew it

Zoryan — Tue, 30 Oct 2018 02:12:16 GMT

Yeah also the nice part of the 90 days it turns the data into a bucket of 24 gigs of data over3 months so it rolls over till the renewal date.

Re: lost my $50/8gb plan when trying to renew it

Anonymous — Tue, 30 Oct 2018 04:25:46 GMT

@Zoryan wrote:
Yeah also the nice part of the 90 days it turns the data into a bucket of 24 gigs of data over3 months so it rolls over till the renewal date.

@Zoryan:

Just for a little pickiness...watch those particular keyword/buzzwords. Rollover means something in this business. In this context it's more like you (the royal you 🙂 ) have 24gb to last the 3 months of the term.

Add-on data does the "rollover". Not plan data.

Carry on 🙂