topic Re: Line activation in Get Support

Line activation

Precious2 — Wed, 05 Jan 2022 11:00:31 GMT

Hi, I would like to activate my line. I wish to also retain my current cell number which is currently on Rogers

Re: Line activation

GinYVR — Sun, 21 Jul 2019 06:17:13 GMT

@Precious2If you have your SIM card already.. go to activate.publicmobile.ca Activate a line with a temporary number.. when everything checks out (ie voice, texting and data) all working to your satisfcation. You can transfer your Rogers number via the selfserve account.

It sounds like an extra step but since Public Mobile's system can be finicky.. it is better to break the process into easy steps so you won't loose service unnecessarily.

Re: Line activation

Precious2 — Sun, 21 Jul 2019 06:50:25 GMT

I saw the option of transferrring during activation through the virtual assitance. is that advisable?

Re: Line activation

GinYVR — Sun, 21 Jul 2019 06:56:46 GMT

@Precious2No, the problem with that is if anything goes wrong during the initial activation.. you are stuck without Public Mobile and potentially your Rogers account might go MIA... Problem with activation happens a lot if you search through this message board. It depends on how much risk you want to take, I won't recommend it especially during busy hours.

Oh if anything bad happens it might take the moderators up to 48 hours to help you.. so keep that in mind.

Remember keep your Rogers account active until porting is successful.

Re: Line activation

Precious2 — Sun, 21 Jul 2019 07:00:07 GMT

Ohh ok. in other words, you are suggesting I choose the option of "select new phone number in the step 2"?

Re: Line activation

Recovery — Sun, 21 Jul 2019 07:00:29 GMT

@Precious2 wrote:
I saw the option of transferrring during activation through the virtual assitance. is that advisable?

It's highly reccomended that you setup a NEW public mobile number first and make sure all text/call/data features work correctly, then port your previous number shortly after. Here is a helpful guide to get you started.

Re: Line activation

GinYVR — Sun, 21 Jul 2019 07:04:37 GMT

@Precious2Yes select a new number.. and make sure your SIM card and accompanying plan all works and appear correctly in selfserve.. then port your Rogers number over.

Re: Line activation

Precious2 — Sun, 21 Jul 2019 07:35:14 GMT

Now I have activated the line. How do I transfer the phone number

Re: Line activation

GinYVR — Sun, 21 Jul 2019 07:46:29 GMT

@Precious2

Log into your selfserve account.. go to Plan And Add Ons.. Change Phone Number and follow the instructions on screen. Make sure the PM SIM card is all working first (not just activated).. once you start porting there is no going back and your Rogers SIM card will be disabled.

Re: Line activation

GPhil — Sun, 21 Jul 2019 11:15:00 GMT

Also, if you have a PrePaid phone number you will be unable to transfer your number without the help of a Moderator. If this is the case just send a msg to a Moderator and let him/her know that your number is prepaid. From there they will send you an authentication email and let you know the next step.

Re: Line activation

liuxinbing — Sun, 21 Jul 2019 12:29:13 GMT

@GPhil wrote:
Also, if you have a PrePaid phone number you will be unable to transfer your number without the help of a Moderator. If this is the case just send a msg to a Moderator and let him/her know that your number is prepaid. From there they will send you an authentication email and let you know the next step.

this doesn't apply because OP has rogers number. It only applies if he is to transfer number from koodo.