topic Re: Bad reception in Get Support

Bad reception

Nicolexen — Wed, 05 Jan 2022 11:00:31 GMT

Hello,

I live in Montreal and am having bad reception in my house, often no bars at all. I sent a private message on Friday but haven't gotten a reply.

Any suggestions on what I can do?

Thx

Re: Bad reception

Murco — Mon, 29 Oct 2018 16:29:37 GMT

Tip 1: Keep your phone charged up. A low battery can negatively impact your phone’s ability to get and hang onto a signal.

Tip 2: If there’s a case on your phone, take it off and test to see if your reception is better without it. Sometimes a case partially blocks cell signals from reaching your phone’s internal antenna.

Re: Bad reception

dmbcanada — Mon, 29 Oct 2018 16:30:46 GMT

@Nicolexen how long have you been having bad reception? Is it just in the basement? What is your reception outside of your home?

Re: Bad reception

Nicolexen — Mon, 29 Oct 2018 16:33:18 GMT

Since I switched to PM over 2 weeks ago. I did not have issues with my previous provider (same phone). I tried a factory reset on my phone and that did not help.

Re: Bad reception

Nicolexen — Mon, 29 Oct 2018 16:37:40 GMT

Reception is ok outside of home @dmbcanada

Re: Bad reception

dmbcanada — Mon, 29 Oct 2018 16:37:54 GMT

Could be a bad sim card, or you are in a low coverage area.

Re: Bad reception

mimmo — Mon, 29 Oct 2018 16:55:06 GMT

Who was your old provider? Bell,Telus, koodo ,virgin, pm and lucky should all have the same signal strength.

Re: Bad reception

Jarvar — Mon, 29 Oct 2018 17:06:45 GMT

Have you had trouble making calls and receiving calls? Or is this the signal indicator on your phone?

Re: Bad reception

Nicolexen — Mon, 29 Oct 2018 17:17:09 GMT

There is often no signal, which means I can't make or receive calls

Re: Bad reception

popping — Mon, 29 Oct 2018 17:42:10 GMT

@Nicolexen

Who is your mobile provider before switching to PM?

PM service is on Bell/Telus cell tower.

Re: Bad reception

Nicolexen — Mon, 29 Oct 2018 17:44:39 GMT

Chatr which uses Rogers

Re: Bad reception

alabon — Mon, 29 Oct 2018 17:54:14 GMT

Was it set to 2G, 3G and LTE before, and is it set the same now ?

Modes change the range of transmission and therefore can create bad reception when another mode would be OK. Try 3G, which is the minimum (at least where I live).

Re: Bad reception

popping — Mon, 29 Oct 2018 18:05:11 GMT

@Nicolexen wrote:
Chatr which uses Rogers

Rogers network supports GSM(2G), 3G, 4G, LTE.

But Telus does not supports GSM(2G) and PM supports only 3G and LTE

If your phone is configured using GSM(2G) only, this may explain why you do not get any PM signal and cannot make any call.

Which phone are your using?

Re: Bad reception

Nicolexen — Mon, 29 Oct 2018 18:14:57 GMT

I can make calls when I have a signal. It's just I have a very bad signal now in my house , people have trouble hearing me and I get dropped calls. It wasn't an issue with Chatr. I have a Samsung Galaxy S7

Re: Bad reception

_parth23 — Tue, 30 Oct 2018 00:21:09 GMT

You can try one thing, once you go inside your house try toggle airplane mode on and leave it on for a minute and then turn it off and see if it makes a difference, because it made a diffrence when I was having a similar problem. You might get more bars for reception, let me know if this helps.

Re: Bad reception

sheytoon — Tue, 30 Oct 2018 23:42:10 GMT

@Nicolexen, unfortunately you're out of luck.

There's only 2 RAN owners (i.e. "towers") in Montreal: Rogers/Videotron and Telus.

I would suggest you go back to Rogers/Fido/Chatr/Videotron. They all share the same towers in your area.

Staying with Telus, Koodo, PM, Bell, Virgin, Lucky will have the same coverage as now.

You can find the nearest site to your home here:

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: Bad reception

dmbcanada — Wed, 31 Oct 2018 01:32:05 GMT

Montreal has more than two towers, I would suggest you download this app it will show what tower you are using and the signal levels you are getting.

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en_CA

Re: Bad reception

stonechucker — Wed, 31 Oct 2018 02:03:09 GMT

@dmbcanada, I believe @sheytoon‘s Statement was about the number of owners, who have towers in Montreal, and not the quantity of towers there.

sheyton is an expert in the field as we have come to know, and his statements are considered by myself and I’m sure others as a gold standard and bang on.

Re: Bad reception

sheytoon — Wed, 31 Oct 2018 12:43:11 GMT

Thanks @stonechucker, very kind of you!

Re: Bad reception

dmbcanada — Thu, 01 Nov 2018 01:19:45 GMT

@sheytoon wrote:
@Nicolexen, unfortunately you're out of luck.

There's only 2 RAN owners (i.e. "towers") in Montreal: Rogers/Videotron and Telus.

I would suggest you go back to Rogers/Fido/Chatr/Videotron. They all share the same towers in your area.

Staying with Telus, Koodo, PM, Bell, Virgin, Lucky will have the same coverage as now.

You can find the nearest site to your home here:
https://www.ertyu.org/steven_nikkel/cancellsites.html

I actually find the Canadian Celluar Towers Map to be inacturate for my area as the Telus tower near my house that I get my PM signal from is not even listed.