topic Re: Auto payment earlier to renew plan for data in Get Support

Auto payment earlier to renew plan for data

Sedul — Wed, 05 Jan 2022 11:00:25 GMT

Hello

I sent a message to the moderator_team around 2-3 days ago to get service to renew my existing plan of 12 Gb over 3 month earlier but I haven't heard back and I don't know if they have received it or overlooked it or it is just in queue.

Thanks

Felix

Re: Auto payment earlier to renew plan for data

RossN — Sun, 21 Jul 2019 01:59:40 GMT

@Sedul you should send another if it's 3 days here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Auto payment earlier to renew plan for data

mimmo — Sun, 21 Jul 2019 02:00:22 GMT

It's hard to say. If it's been more than 3 days send another message.

Also in the mean time add the needed funds so that the can do it right away.

Re: Auto payment earlier to renew plan for data

Sedul — Sun, 21 Jul 2019 13:48:36 GMT

Thanks, did so.

Re: Auto payment earlier to renew plan for data

Sedul — Mon, 22 Jul 2019 01:48:59 GMT

I guess the only option is to wait a bit longer! I posted on Friday. So, it's just 3 days now. Hopefully, @CS_Agent can assist this week!

Re: Auto payment earlier to renew plan for data

MoreYummy — Mon, 22 Jul 2019 07:58:30 GMT

Its longer than usual, but it seems they have this problem once a while.

maybe the new system will make it better, more efficient.

Re: Auto payment earlier to renew plan for data

stonechucker — Mon, 22 Jul 2019 13:03:39 GMT

How has your service failed? If your balance is fully loaded, try adding a $1 manual payment to trigger the system.

Look for an activate (or reactivate) option inside self-serve.

Try the lost/stolen trick - Set the plan to suspended inside Self-Serve, log out, wait for 5 minutes, then log back in and mark it as found/reactivate.

These 'tricks' may or may not work, but have helped others previously.