topic Re: wrong add on purchase, is there a way to fix it? in Get Support

wrong add on purchase, is there a way to fix it?

fireboltt — Wed, 05 Jan 2022 11:00:16 GMT

Hello,

I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.

is there away to replace the US 200 minutes add on with the US roaming one, they both have 8$ cost.

Re: wrong add on purchase, is there a way to fix it?

GinYVR — Sun, 21 Jul 2019 00:07:07 GMT

@firebolttPer term of service is all add ons are non refundable.. however the 200 minutes add on does not expire until you had consumed it.

Re: wrong add on purchase, is there a way to fix it?

Triguy — Sun, 21 Jul 2019 00:07:35 GMT

Contact a moderator for assistance.

Send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: wrong add on purchase, is there a way to fix it?

fireboltt — Sun, 21 Jul 2019 00:09:22 GMT

thanks for your help

Re: wrong add on purchase, is there a way to fix it?

geopublic — Sun, 21 Jul 2019 00:54:10 GMT

@fireboltt wrote:
Hello,
I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.
is there away to replace the US 200 minutes add on with the US roaming one, they both have 8$ cost.

@fireboltt since you are in the US just purchase the correct US roaming addon to get up and running and then send a message to the moderator for a refund.