topic I can send texts but cannot receive texts in Get Support

I can send texts but cannot receive texts

DeltaLima — Wed, 05 Jan 2022 11:00:17 GMT

Hello; I have been unable to receive any texts for the last few hours. I can send texts and have confirmed with 3 people that they see my texts. Any one have a solution? Thanks Dave

Re: I can send texts but cannot receive texts

Murco — Sun, 28 Oct 2018 21:55:49 GMT

Hi, Did you try and reboot the phone?

Re: I can send texts but cannot receive texts

NDesai — Sun, 28 Oct 2018 21:56:59 GMT

@DeltaLima Have you recently purchased a US roaming add-on?

Re: I can send texts but cannot receive texts

DeltaLima — Sun, 28 Oct 2018 22:06:46 GMT

I did have US roaming package that expired yesterday (Saturday) and I have restarted my phone twice

Re: I can send texts but cannot receive texts

NDesai — Sun, 28 Oct 2018 22:12:55 GMT

@DeltaLima wrote:
I did have US roaming package that expired yesterday (Saturday) and I have restarted my phone twice

That is the issue preventing you from receiving text messages. Many people have experience this, and i believe it resolves itself after 24 hours or so. If i am being mistaken @srlawren can advise as he has experience this before.

Re: I can send texts but cannot receive texts

srlawren — Sun, 28 Oct 2018 22:22:54 GMT

@NDesai wrote:
@DeltaLima wrote:
I did have US roaming package that expired yesterday (Saturday) and I have restarted my phone twice
That is the issue preventing you from receiving text messages. Many people have experience this, and i believe it resolves itself after 24 hours or so. If i am being mistaken @srlawren can advise as he has experience this before.

@DeltaLima as @NDesai mentioned, this is an unfortunate bug that happens whenever you using the US Roaming Texting add-on. When the add-on expires, it does not properly remove itself from your account until approx 12-24 hours later. In the meantime, the system gets confused enough to be unable to deliver any incoming texts to you. The worst part is that those undelivered texts are gone for good and you have no idea what you've missed.

For remediation, your best bet today is to wait out the 24 hours. Keep rebooting every few hours and get someone to send you a text to test. Eventually they will come through. The other option is to contact the moderator team via private message (details here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745), as they are familiar with the bug and how to resolve it right away (manually remove the expired add-on from your account). However, their current turnaround time is runing in the 2-5 days timeframe, so unfortunately by the time they ever read your message the issue will have already self-resolved. It sucks, but really your only option right now is to wait it out.

Re: I can send texts but cannot receive texts

DeltaLima — Sun, 28 Oct 2018 22:30:06 GMT

Okay thanks for the info. This does not seem like an acceptable service glitch with Public Mobile. I am a new subscriber so will see what other problems I encounter with them. Regards Dave Li

Re: I can send texts but cannot receive texts

srlawren — Sun, 28 Oct 2018 22:55:14 GMT

@DeltaLima wrote:
Okay thanks for the info. This does not seem like an acceptable service glitch with Public Mobile. I am a new subscriber so will see what other problems I encounter with them. Regards Dave Li

@DeltaLima I agree, it's an incredibly annoying bug that has been around for almost 2 years.