topic Re: Can't create an account in Get Support

Can't create an account

kmorgan — Wed, 05 Jan 2022 11:00:00 GMT

I signed up with Public Mobile and I'm unable to create an account. It says my phone number is invalid and it has been 3 hours since I received a text from Public Mobile saying that I was transferred to Public Mobile.

Re: Can't create an account

computergeek541 — Sat, 20 Jul 2019 21:47:36 GMT

@kmorgan wrote:
I signed up with Public Mobile and I'm unable to create an account. It says my phone number is invalid and it has been 3 hours since I received a text from Public Mobile saying that I was transferred to Public Mobile.

Did you activate online or in store?

Most importantly, are all your cell phone services working, including incoming calls and text messages?

Re: Can't create an account

geopublic — Sat, 20 Jul 2019 21:49:37 GMT

@kmorgan wrote:
I signed up with Public Mobile and I'm unable to create an account. It says my phone number is invalid and it has been 3 hours since I received a text from Public Mobile saying that I was transferred to Public Mobile.

@kmorgan if you activate in store Click here to register your selfserve account.

Re: Can't create an account

Jackhyf63 — Sat, 20 Jul 2019 22:33:40 GMT

@kmorgan You're going to need the help of a moderator. Click this link to send a private message. Include your phone number or account number and the PIN you used when you set up your account.

Re: Can't create an account

kmorgan — Sun, 28 Jul 2019 11:18:24 GMT

I activated instore. Because my phone number was being ported over from another company they were unable to set up my account in the store as they said I’d have to wait a few hours.

My services are working but I am unable to create an account still. I received an email from a moderator and verified my account with them but never heard back from them as to how I could create my account.

Re: Can't create an account

GinYVR — Sun, 28 Jul 2019 11:28:42 GMT

@kmorganAre you talking about the selfserve account? Make sure you have your phone with you as you will need to get the 6 digit code sent to you.. go here https://selfserve.publicmobile.ca/

Click on Create Account..and follow the instructions there. Do practice internet hygiene.. the username / password combination does not and should not match this forum's login.

~~After you have created the account you can initiate the transfer in the Plan and Add-Ons section.~~ Sounds like your transfer was successful then you can ignore this part.