topic Cannot make/receive call or use data in Get Support

Cannot make/receive call or use data

garymcg — Wed, 05 Jan 2022 10:59:53 GMT

Renewed plan, $50 for unlimited talk text and 8.5 GB data. Cannot make/receive phone calls or use data. Can only text locally. Cannot text internationally anymore. Any solutions? Bought SIM card in June and started plan at the same time. First renewal on Jul19 and has not worked since.

Re: Cannot make/receive call or use data

hairbag1 — Sat, 20 Jul 2019 19:59:23 GMT

Log into My Account...is your plan Active or something else ?

If you can text locally...you should be able to text anywhere.

Re: Cannot make/receive call or use data

RossN — Sat, 20 Jul 2019 19:55:38 GMT

@garymcg hi if all you can do is text I would contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make/receive call or use data

geopublic — Sat, 20 Jul 2019 20:25:03 GMT

@garymcg wrote:
Renewed plan, $50 for unlimited talk text and 8.5 GB data. Cannot make/receive phone calls or use data. Can only text locally. Cannot text internationally anymore. Any solutions? Bought SIM card in June and started plan at the same time. First renewal on Jul19 and has not worked since.

@garymcg What happens when you dial 611 on your phone?

Re: Cannot make/receive call or use data

DMS71 — Sun, 21 Jul 2019 02:00:50 GMT

Similar. Added US roaming ul tasks and text, 250 gig of data and only talk works?any ideas why?

Confirmed all active however not working?

Re: Cannot make/receive call or use data

DMS71 — Sun, 21 Jul 2019 02:02:25 GMT

I am out of country and rely on this service plan to work!

Re: Cannot make/receive call or use data

hairbag1 — Sun, 21 Jul 2019 02:03:30 GMT

@DMS71 wrote:
Similar. Added US roaming ul tasks and text, 250 gig of data and only talk works?any ideas why?
Confirmed all active however not working?

So you're currently in US and the 10 Day US Roaming add-on isn't working...correct ?

Re: Cannot make/receive call or use data

GinYVR — Sun, 21 Jul 2019 02:04:05 GMT

@DMS71Does the add on appear in your profile? 250Mb (it is not Gig) goes in an instant, could you have had exhausted the data bucket already?

Re: Cannot make/receive call or use data

hairbag1 — Sun, 21 Jul 2019 02:06:19 GMT

Make sure that Roaming is enabled on your phone.

Re: Cannot make/receive call or use data

DMS71 — Sun, 21 Jul 2019 02:07:56 GMT

Correct. Stopped working. No text,data, talk.

Re: Cannot make/receive call or use data

DMS71 — Sun, 21 Jul 2019 02:08:33 GMT

Roaming is on

Re: Cannot make/receive call or use data

DMS71 — Sun, 21 Jul 2019 02:09:46 GMT

I added another 250mb and it has not worked at all. Show active and 0 used.

Re: Cannot make/receive call or use data

hairbag1 — Sun, 21 Jul 2019 02:17:54 GMT

If you've purchaed the 10 Day US Roaming Add-on within the last 10 days and it's not working. You've tried the cycle phone off/on. Sometimes you have to maually select AT&T or T mobile service.

Re: Cannot make/receive call or use data

Anonymous — Sun, 21 Jul 2019 02:55:03 GMT

@DMS71 wrote:
I added another 250mb and it has not worked at all. Show active and 0 used.

Maybe post a screen snip of your overview page. Blank out personal info of course.

Is your base plan for home active?

Re: Cannot make/receive call or use data

garymcg — Sun, 21 Jul 2019 04:50:29 GMT

611 works. But cannot make local/Canada calls. Cannot receive calls either.

Re: Cannot make/receive call or use data

garymcg — Sun, 21 Jul 2019 04:51:22 GMT

Weird right? Can send receive local text but cannot send/receive international text which is included in the plan.

Re: Cannot make/receive call or use data

garymcg — Sun, 21 Jul 2019 04:52:28 GMT

Same here, all active, plan paid for, but the only thing that works is local texting

Re: Cannot make/receive call or use data

garymcg — Sun, 21 Jul 2019 04:53:32 GMT

My active plan includes 8gb. Plan renewed yesterday, and none of that data is accessible yet

Re: Cannot make/receive call or use data

Anonymous — Sun, 21 Jul 2019 04:54:32 GMT

@garymcg wrote:
Weird right? Can send receive local text but cannot send/receive international text which is included in the plan.

Are you adding 011 or + in front of the country code etc? For outside of North America.

Your other post: are you including the 1 in front of the number?

Re: Cannot make/receive call or use data

garymcg — Sun, 21 Jul 2019 04:54:55 GMT

Phone setting same as before.. Location of the phone has not changed either. Not roaming at the present, i.e. I did not travel to another city or province. Weird problem I know