topic Re: Credit card denied in Get Support

Credit card denied

Brighton88 — Wed, 05 Jan 2022 10:59:26 GMT

Anybody have an idea why my Visa card keeps getting declined ? My bank says it's all good from their end it's that Public is not accepting it.

Does it matter that my Public address is diferent than my Visa address ?

Still waiting on a reply from a mod.

Thanks.

Re: Credit card denied

mimmo — Fri, 26 Oct 2018 15:03:34 GMT

make your selfserve adress the same as your cc address

leave out unit number

sometimes the leave out the last digit of postal code.

if its urgent buy a voucher from recharge.com

mods are replying 72+ hours

Re: Credit card denied

Brighton88 — Fri, 26 Oct 2018 15:05:05 GMT

3 days for mods to reply ? Wow.

Ok thank you.

Re: Credit card denied

Anonymous — Fri, 26 Oct 2018 15:06:49 GMT

First try it different browser internet,

if you have credit card expiry date.

First you have to removing the existing card and add your new credit card

You have to Re-enter credit card information .

Like your name and credit card number and expiry date.

if not working you have to try to log out from your account and close all browser internet after 5 mint login.and if you dont working

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

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During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: Credit card denied

Brighton88 — Fri, 26 Oct 2018 15:12:40 GMT

Thanks a lot, payment went through when i changed my address.

Re: Credit card denied

stonechucker — Fri, 26 Oct 2018 15:21:42 GMT

The only address PM requires is the billing address. Why did you think to use a different one?

Re: Credit card denied

Brighton88 — Fri, 26 Oct 2018 15:41:47 GMT

I have 2 addresses.

Re: Credit card denied

stonechucker — Fri, 26 Oct 2018 15:54:58 GMT

You have two billing addresses, for one credit card?

Re: Credit card denied

Brighton88 — Fri, 26 Oct 2018 15:56:42 GMT

No i have 2 addresses in general, BC and Alberta. For Public mobile i used my Alberta address since i'm in Alberta for 6 months.

Re: Credit card denied

Brighton88 — Fri, 26 Oct 2018 19:11:46 GMT

No i'm not in the negative with anyone. I changed the address and it worked.

Re: Credit card denied

CherylKirby — Sun, 28 Oct 2018 16:58:16 GMT

I had an issue last month b/c I had received a renewal card. The account number stays the same but the expiry date changed as well as the 3 digits on the back of my card. I forgot to change the 3 digits on my Public Account so it was denied.

Re: Credit card denied

ShawnC13 — Sun, 28 Oct 2018 17:02:32 GMT

@CherylKirby wrote:
I had an issue last month b/c I had received a renewal card. The account number stays the same but the expiry date changed as well as the 3 digits on the back of my card. I forgot to change the 3 digits on my Public Account so it was denied.

Are you able to login to selfwerve and update your payment information now?