topic Re: Data did not reset with new plan in Get Support

Data did not reset with new plan

Vidal — Wed, 05 Jan 2022 10:59:21 GMT

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.

Re: Data did not reset with new plan

Dunkman — Sat, 20 Jul 2019 14:57:00 GMT

@Vidal

If your self service account shows the new plan and the data counter did not reset, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data did not reset with new plan

geopublic — Sat, 20 Jul 2019 15:00:05 GMT

@Vidal wrote:
I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.

@Vidal Did you restart the phone after the plain change. Access selfserve does it show the correct plan? If the plan is correct but the counter hasn't reset best to notify PM and ask the to reset it.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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