topic Re: No data all day in Get Support

No data all day

Blutora — Wed, 05 Jan 2022 10:58:57 GMT

Hi,

I'm on a 12 gb/90 day plan, and have been using it for years with no problems. Today I can't connect to the data network. Phone and text is working fine, but no data. I just keep getting an Android notification saying "can't connect to Public Mobile network".

I tried checking my account online for data usage, but the data usage screen is blank. Based on my past history, I don't think I'm at my data limit as I'm more than 3 weeks from me cycle renewal date.

Any idea what's wrong?

Re: No data all day

NDesai — Sat, 20 Jul 2019 02:14:48 GMT

@Blutora The data usage counter disappears only when data is fully consumed. Review your data usage in your phone settings and see how much you used.

Re: No data all day

ChuckYeah — Sat, 20 Jul 2019 02:14:38 GMT

Quite frankly, it sounds like your data is used up. Look at your usage statstics and do a rough count. Pay close attention to any large chunksof data. Maybe something happened that consumed your data more quickly. Take note of the dates and times and compare them to what might have been happening, i.e wifi turned off.

Re: No data all day

Blutora — Sat, 20 Jul 2019 02:19:22 GMT

Thanks. My phone only tracks data usage for 30 days and it's showing 2.8 gb in the last month. I guess it's possible that I accidently burned through 9.2 gb in the months prior. Does PM's My Account site show data usage history?

Re: No data all day

ChuckYeah — Sat, 20 Jul 2019 02:21:33 GMT

Yes, but right now it seems to be finnicky. I just tried to get to mine and still waiting. I believe you can change it to track 90 days, but sincce i'm not in yet, I can't be sure.

Re: No data all day

ChuckYeah — Sat, 20 Jul 2019 02:29:34 GMT

Yeah, it's more than 30 days anyway. Just plunk the dates in the blanks above and it will show you more. Alot to go thru but if you click on data usage it will bring your data use to the front.

Heres a portion of mine:

Re: No data all day

Blutora — Sat, 20 Jul 2019 02:37:21 GMT

Ok, I found it. Looks like that new Harry Potter game totally destroyed my data last month. Lol.

Thanks for the help.

Re: No data all day

will13am — Sat, 20 Jul 2019 02:42:00 GMT

@Blutora , for android phones you can install data witness PM and set it to track on a 90 day cycle. Anyway if you see no mention of data in the overview tab, add-on box, then data is all used up for the current period.

With respect to the error you are getting it doesn't seem to align with having talk and text working. Connection to the Public Mobile network is needed to get any service to work.

Re: No data all day

ChuckYeah — Sat, 20 Jul 2019 02:42:07 GMT

@Blutora wrote:
Ok, I found it. Looks like that new Harry Potter game totally destroyed my data last month. Lol.

Thanks for the help.

Never nice to know you're out of data. But it's at least comforting to know that it was your own use and entertainment that caused it and not some sort of system glitch.

Re: No data all day

NDesai — Sat, 20 Jul 2019 02:43:22 GMT

@Blutora wrote:
Ok, I found it. Looks like that new Harry Potter game totally destroyed my data last month. Lol.

Thanks for the help.

If you really want data now, you can either buy data add-on or renew early depending on how far away are you from renewal date. If you decide to renewa early, you must send a private message to the Moderator_Team.