topic Re: Changing plans in Get Support

Changing plans

MrMime — Wed, 05 Jan 2022 10:58:51 GMT

Hi. I signed up for the $40 plan 3 days ago and would like to change to the $50 plan for the extra data. How can I do this?

Re: Changing plans

Dunkman — Sat, 20 Jul 2019 01:12:21 GMT

@MrMime

In your self service account, you can change plans. Either immediately or at next renewal date. If you change plans immediately though, you will lose the remaining allotment of your data, etc. PM does not prorate plans though. .

Re: Changing plans

ChuckYeah — Sat, 20 Jul 2019 01:15:01 GMT

PM is a prepaid service so for the next 30 days, that is your plan, unless you change it. When you change it, you will forego the remainder of your current plan with no refund. So live with that plan as long as you can and when you run out of data, consider changing the plan then.

There are add ons, but I think you'll likely be better off exhausting this plan and then purchasing your desired plan in the future.

Re: Changing plans

MrMime — Sat, 20 Jul 2019 01:29:45 GMT

Thanks for the responses. Are there no exceptions to this? I only chose the plan 3 days ago? Is there no cooling off period? I’m only travelling in Canada for 3 weeks.

Re: Changing plans

bravo_md — Sat, 20 Jul 2019 01:33:16 GMT

Sorry there are no exceptions to these rules.

Re: Changing plans

ChuckYeah — Sat, 20 Jul 2019 01:34:09 GMT

Not that I am aware of. You can message a moderator to get an official answer here.

Re: Changing plans

Dunkman — Sat, 20 Jul 2019 01:34:16 GMT

@MrMime

There is no cooling off period with Public Mobile since it is prepaid. You may want to try to contact moderator to see whether moderators can help your situation (since only 3 days). No guarantees though..... YMMV

Maybe top up your account by extra $10 and then private message moderator. Expect 1-2 days wait though....

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing plans

MrMime — Sat, 20 Jul 2019 01:43:26 GMT

Thanks. It was actually only 2 days ago.

The retailer I purchased from said I could upgrade by calling 611.

I’ve messages the moderators.

Re: Changing plans

ChuckYeah — Sat, 20 Jul 2019 01:44:33 GMT

@bravo_md wrote:
Sorry there are no exceptions to these rules.

With all do respect, of course, exceptions have been made for me in my short time with PM. Not this one, but PM does have a heart, and common sense as well. That being said, I don't doubt you are correct in a majority of cases.

Re: Changing plans

ChuckYeah — Sat, 20 Jul 2019 01:45:15 GMT

Good luck!

Re: Changing plans

geopublic — Sat, 20 Jul 2019 02:47:20 GMT

@MrMime wrote:
Thanks. It was actually only 2 days ago.

The retailer I purchased from said I could upgrade by calling 611.

I’ve messages the moderators.

@MrMime Let us know how it works out.

Take care!

Re: Changing plans

MrMime — Thu, 25 Jul 2019 06:30:16 GMT

Unfortunately I’ve not had a reply yet.