topic Re: Took my voucher in Get Support

Took my voucher

Alyssa_v — Wed, 05 Jan 2022 10:58:32 GMT

It took my voucher then said that my account was expired and wouldn't let me use the voucher I just paid for today! Super frustrated please help.

Nevermind I'm a dumbass, I figured it out thanks everyone.

Re: Took my voucher

hairbag1 — Fri, 19 Jul 2019 22:32:54 GMT

@Alyssa_v wrote:
It took my voucher then said that my account was expired and wouldn't let me use the voucher I just paid for today! Super frustrated please help.

Is your phone working right now ? How long has your account been Expired ?

Re: Took my voucher

geopublic — Fri, 19 Jul 2019 22:33:03 GMT

@Alyssa_v wrote:
It took my voucher then said that my account was expired and wouldn't let me use the voucher I just paid for today! Super frustrated please help.

@Alyssa_v Are you using 611 or selfserve?

Re: Took my voucher

ChuckYeah — Fri, 19 Jul 2019 22:34:03 GMT

I would think there would be protection built in for this. Either it should appear on your account or you should still be able to use the voucher again.

If not, contact a moderator. The site is slow right now so I'd wait a bit before I'd try again.

Re: Took my voucher

ChuckYeah — Fri, 19 Jul 2019 22:36:45 GMT

Actually I take my last statement back, it seems to be working better now. 611 is a good idea also.

Re: Took my voucher

will13am — Fri, 19 Jul 2019 22:44:19 GMT

@Alyssa_v, how did you apply your voucher? Either way, if the voucher was accepted, fund balance would increase by the voucher amount until it is used to renew the service. You should be able to use either 611 or online to status the fund addition and account status.