topic Re: Need to cancel Future dated plan asap! in Get Support

Need to cancel Future dated plan asap!

vee_dreamer — Wed, 05 Jan 2022 10:58:27 GMT

Hello, I'm currently on the $10 plan but I future dated to change to the $40/4.5 GB plan on my next cycle. I have decided that I want to continue with the $10 for the next month. I tried to cancel my future dated plan but I am unable to do so (I'm getting a system error message). I have done this in the past with no issues so I'm not sure what's going on now. Some assistance with this would be much appreciated. Thanks. Vee

Re: Need to cancel Future dated plan asap!

Dunkman — Wed, 24 Oct 2018 00:54:39 GMT

@vee_dreamer

The self service website can be finicky at times. You can clear cache, try incognito mode/privacy mode or even another web browser. Or sometimes give some time in between tries.

Re: Need to cancel Future dated plan asap!

vee_dreamer — Wed, 24 Oct 2018 01:03:06 GMT

incognito mode did the trick. Thanks for your help!