topic Re: Calls that don't ring and then leave voice mail in Get Support

Calls that don't ring and then leave voice mail

dschmidt20 — Wed, 05 Jan 2022 10:58:24 GMT

Receiving several calls every day from a local number that go directly into voicemail. Phone never rings. I have the number on the Block List of my phone but still getting the calls and they are significantly decreasing the available time on my account. The solution to this problem would be greatly appreciated. Thanks.

Re: Calls that don't ring and then leave voice mail

GinYVR — Fri, 19 Jul 2019 20:39:28 GMT

@dschmidt20Nothing much you can do, if you want to conserve your minutes then turn off voicemail using this hack. Listening to voicemail counts as minutes against your plan.

Re: Calls that don't ring and then leave voice mail

Anonymous — Fri, 19 Jul 2019 20:39:47 GMT

@dschmidt20 wrote:
Receiving several calls every day from a local number that go directly into voicemail. Phone never rings. I have the number on the Block List of my phone but still getting the calls and they are significantly decreasing the available time on my account. The solution to this problem would be greatly appreciated. Thanks.

Those calls should not be counting against limited minutes. Of course they'll show in the usage log.

Re: Calls that don't ring and then leave voice mail

hairbag1 — Fri, 19 Jul 2019 20:46:22 GMT

@dschmidt20 wrote:
Receiving several calls every day from a local number that go directly into voicemail. Phone never rings. I have the number on the Block List of my phone but still getting the calls and they are significantly decreasing the available time on my account. The solution to this problem would be greatly appreciated. Thanks.

Not the best solution but...you can get a 500 minute Canada wide calling add-on for $5. This adds 500 minutes of Canada wide calling to your current plan, but those minutes don't expire at end of 30 days...they roll over until you consume them, even if it talkes 3 years to do so.

Look in Plans..scroll down to Add-ons.

Good luck

Re: Calls that don't ring and then leave voice mail

popping — Fri, 19 Jul 2019 20:49:22 GMT

@dschmidt20

Which phone are you using?

I am using an Android phone, LG G5. When my phone went into deep sleeping mode, my phone will not wait up in time to ring my Android phone before my call is forwarded to my voice mail.

Re: Calls that don't ring and then leave voice mail

ChuckYeah — Fri, 19 Jul 2019 21:05:30 GMT

@popping wrote:
@dschmidt20
Which phone are you using?

I am using an Android phone, LG G5. When my phone went into deep sleeping mode, my phone will not wait up in time to ring my Android phone before my call is forwarded to my voice mail.

You'r probably going to think I'm crazy, but I've heard of people who had this issue and changed their ringtone and it fixed it. Default or something basic like ring, ring or beep, beep. It may have just been a cooincidence, but it's easy to try.

As for the issue at hand, is the client aware that you can check your voicemail from another phone, such as a landline?

Re: Calls that don't ring and then leave voice mail

popping — Fri, 19 Jul 2019 21:20:59 GMT

@ChuckYeah wrote:
@popping wrote:
@dschmidt20
Which phone are you using?

I am using an Android phone, LG G5. When my phone went into deep sleeping mode, my phone will not wait up in time to ring my Android phone before my call is forwarded to my voice mail.
You'r probably going to think I'm crazy, but I've heard of people who had this issue and changed their ringtone and it fixed it. Default or something basic like ring, ring or beep, beep. It may have just been a cooincidence, but it's easy to try.

As for the issue at hand, is the client aware that you can check your voicemail from another phone, such as a landline?

Thanks. I will try a simple ring tone.

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Fri, 19 Jul 2019 22:32:18 GMT

My service was cut off because I exceeded the 50 minute plan. Without these voice mails, I would still have remaining time. The representative confirmed that I exceeded the plan so she must have been counting them. I've been down for 5 days. The solution she gave me last evening didn't change anything. I'm still getting a message, like others, don't have a long distance plan. Purchased one per her suggestion. No difference even though I have recycled the phone on and off with the sim card and as someone suggested that worked for hin/her, recycle with the sim card out.

Re: Calls that don't ring and then leave voice mail

ChuckYeah — Fri, 19 Jul 2019 22:40:12 GMT

Is the add on you purchased now showing on your "My Account?"

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Fri, 19 Jul 2019 22:50:23 GMT

Yes, it is showing in my account and when the technician looked at my useage last evening she definitely was adding them in. I added the plan she suggestion. The balance is now $5.00 .

I replied to the technician's email this morning that the problem has not been fixed. No response yet.

From other posts, other subscribers are experiencing the same problem of receiving message that they do not have a plan that covers long distance, even though the number being dialed is not long distance. Same message when I access my voice-mail. .

Been with Public Mobile since January. With the number of people experiencing similar problems with their service, wondering now if I made the right choice.

I have ascertained that the voice mail is coming from a telus customer. At this point, I would just be happy to get my cell service back. Been 3 days without it.

Re: Calls that don't ring and then leave voice mail

ChuckYeah — Fri, 19 Jul 2019 22:56:31 GMT

@dschmidt20 wrote:
Yes, it is showing in my account and when the technician looked at my useage last evening she definitely was adding them in. I added the plan she suggestion. The balance is now $5.00 . point, I would just be happy to get my cell service back. Been 3 days without it.

Sorry to add to your stress, but just in case, are you aware that the add on process is a two step process. You add $5 to your account, then you add the $5 add on. If this is not news to you, I'm sorry. Just wanted to make sure you knew.

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Fri, 19 Jul 2019 23:09:35 GMT

I just checked my voice-mail from a land-line. No messages from this number. Yet, I get 2 to 3 calls a day and many of them are over a minute and several over 2 minutes and they are counted in the minutes used. .

Re: Calls that don't ring and then leave voice mail

Anonymous — Fri, 19 Jul 2019 23:34:40 GMT

@dschmidt20 wrote:
I just checked my voice-mail from a land-line. No messages from this number. Yet, I get 2 to 3 calls a day and many of them are over a minute and several over 2 minutes and they are counted in the minutes used. .

I'm on the $10 plan. It's been my observation that people calling in and dropping to voicemail do NOT count minutes.

I wonder if your global/overall call forwarding is set to your voicemail number. THAT counts minutes. But the other busy/no answer/not connected call forwarding to voicemail options do not. Check your dialer to make sure the main call forwarding is not set.

Using your phone to check dropped messages WILL use minutes.

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Fri, 19 Jul 2019 23:38:54 GMT

I think I have solved the problem of the 647-580-4001. Since I haven't been able to access my voice until the suggestion posted that I check it from another number. I think this number is the source of my voice mail box since I have ascertained the Public Mobile uses the Telus phone system. Why it has popped up twice today when no voice mails is strange except that it is letting me know there unheard voice mails since I can't access the voice mail system. Given that checking my voice mails is logged as a call, this makes sense.

Changed the ring, but can't test since calling my cell number automatically goes to the voice mail.

Hope Public Mobile soon fixes their problem. From the posts, I'm not the only one experiencing this.

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Sat, 20 Jul 2019 01:45:20 GMT

Thanks. I'll add the other $5.

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Sat, 20 Jul 2019 12:49:08 GMT

Added the $5.00, recycled the phone. Tried this morning, same message. Have tried all kinds of tips that have been suggested. My renewal date is the 26th, so if it isn't working by then. I'll have a new provider. From some of the many posts with problems with their service, I'm not the only one with this one. If you have any other suggestions, let me know. Thanks.

Re: Calls that don't ring and then leave voice mail

Triguy — Sat, 20 Jul 2019 12:54:57 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found If you still have problems tthen contact a moderator by messaging them. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Sat, 20 Jul 2019 14:13:30 GMT

Unfortunaley, the lost/stolen trick didn't work. Tried it twice. Waited about 5 minutes and tried and then waited about an hour. Have also tried other solutions posted that didn't work for me. Will send another email to moderator. They haven't responded to my request two days ago.

Re: Calls that don't ring and then leave voice mail

Anonymous — Sat, 20 Jul 2019 14:19:42 GMT

@dschmidt20

What result do you get after dialing

*#21#

Re: Calls that don't ring and then leave voice mail

dschmidt20 — Sat, 20 Jul 2019 14:24:57 GMT

Unfortunately, no change.