topic Re: Account web server down in Get Support

Account web server down

ksullivan — Wed, 05 Jan 2022 10:58:20 GMT

Hi. I need to add 1 gb US data but the account page is taking forever to load. Can someone please purchase it for me immediately?

Re: Account web server down

RossN — Fri, 19 Jul 2019 20:24:31 GMT

@ksullivan hi this is a public forum no one here can purchase it for you dial *611 you can purchase most things there

Re: Account web server down

Triguy — Fri, 19 Jul 2019 20:27:13 GMT

Try using a different browser and incogntio mode. Also clear your cache. Sometimes if you wait to access the self serve portal during off peak hours it is easier to log in.

Re: Account web server down

popping — Fri, 19 Jul 2019 20:37:34 GMT

@ksullivan

PM self-serve portal is very slow. I was able to login after waiting about 2 minutes. Try again. Good luck.

Re: Account web server down

ChuckYeah — Fri, 19 Jul 2019 21:20:09 GMT

If you decide to buy using 611, you need your pin number and check out this post from @Anonymous

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

According to the post above, if you cannot reach 611 on your phone:

"These functions can be performed in the states without add-ons or from another phone by calling 1-855-4PUBLIC (782542)"

Re: Account web server down

ewhilton — Fri, 19 Jul 2019 21:22:33 GMT

Thanks, I was trying to reload and had problems trying to login (basically timing out). I tried from a different IP address just to make sure the problem wasn't with my Internet Provider. I will try in a bit and hopefully the issue is resolved.

Re: Account web server down

Grantjesso — Wed, 04 Dec 2019 20:07:35 GMT

Web server down?