topic Re: Website Won't Register Credit Card in Get Support

Website Won't Register Credit Card

Parrot — Wed, 05 Jan 2022 10:58:18 GMT

My credit card expired and I got a new one in the mail. I've been trying to update my payment information, but each time I try it says "Unable To Process Transaction", and that the transaction was declined.

I'm not trying to make a transaction. There should be absolutely no transaction taking place. I'm just trying to update my credit card information. The transaction will happen next month, there should be no attempt at any sort of a transaction right now. It should be just recording my credit card information for use when my bill comes up.

Is there a way I can report this bug? Is there a way around it?

Re: Website Won't Register Credit Card

Jarvar — Tue, 23 Oct 2018 21:38:03 GMT

Welcome to Public Mobile @Parrot

Another thread mentioned

Some of the things to try:

- Clear browser cache and try again

- Use your browser in Incognito / Privacy mode

- Try another browser

- Be sure to enter your CC information EXACTLY as it is shown on your statement. Do not put any apt. info into the Apt. field. Just include it in the address as shown on your statement.

If none of this helps, you will need to contact moderator team and ask them to update for you. However, this should not be necessary.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Website Won't Register Credit Card

Jarvar — Tue, 23 Oct 2018 21:40:58 GMT

In the event you need to message the Moderator Team,

Include in the message your PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation of the issue as best as you can describe.

Re: Website Won't Register Credit Card

mimmo — Tue, 23 Oct 2018 21:43:32 GMT

Also make sure you self serve profile address is the same as your cc address.

If you cc statement address has a space then add a space to the postal while inputting your info and leave out last digit of postal.

Re: Website Won't Register Credit Card

popping — Tue, 23 Oct 2018 21:47:18 GMT

@Parrot wrote:
My credit card expired and I got a new one in the mail. I've been trying to update my payment information, but each time I try it says "Unable To Process Transaction", and that the transaction was declined.

I'm not trying to make a transaction. There should be absolutely no transaction taking place. I'm just trying to update my credit card information. The transaction will happen next month, there should be no attempt at any sort of a transaction right now. It should be just recording my credit card information for use when my bill comes up.

Is there a way I can report this bug? Is there a way around it?

Select [Payment], From [Make a Payment] screen, select [Manage my card]

Then, select [Replace this credit card] to change credit card info.

Re: Website Won't Register Credit Card

Parrot — Tue, 23 Oct 2018 21:52:16 GMT

Yes, Popping, those definitely are the exact steps I used which don't work

Re: Website Won't Register Credit Card

popping — Tue, 23 Oct 2018 22:05:31 GMT

@Parrot wrote:
Yes, Popping, those definitely are the exact steps I used which don't work

Try [remove the credit card] and then enable the autopay to add credit card again.

OR Use the [Register my credit or Visa debit card] from the [Payment] screen.

If this does not work, you need to send a private message to moderator to add your new credit card info.