topic Re: Activation failure- Oops something went wrong in Get Support

Activation failure- Oops something went wrong

amit_84_veer — Wed, 05 Jan 2022 10:58:17 GMT

I tried activating my sim card but after submitting the form I got error message stating "Oops something went wrong" I tried reactivating with same procedure but now sim card number shows invalid. How do I activate the sim now? I waited for few hours to try again but it is not working.

Re: Activation failure- Oops something went wrong

Triguy — Fri, 19 Jul 2019 20:23:01 GMT

Check your credit card to see if there is a charge. If you still have problems then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failure- Oops something went wrong

ChuckYeah — Fri, 19 Jul 2019 20:26:10 GMT

I've seen a few indications now that the server may be slow, and there is a new post that the system is down... which may or may not be true.

Suffice to say, that you might consider holding off until this clears up.

@amit_84_veer wrote:
Hi
I tried activating my sim card but after submitting the form I got error message stating "Oops something went wrong" I tried reactivating with same procedure but now sim card number shows invalid. How do I activate the sim now? I waited for few hours to try again but it is not working.

Re: Activation failure- Oops something went wrong

geopublic — Fri, 19 Jul 2019 20:33:13 GMT

@amit_84_veer wrote:
Hi
I tried activating my sim card but after submitting the form I got error message stating "Oops something went wrong" I tried reactivating with same procedure but now sim card number shows invalid. How do I activate the sim now? I waited for few hours to try again but it is not working.

@amit_84_veer Check the sim in your phone it might have activated even though the error was displayed.

Re: Activation failure- Oops something went wrong

amit_84_veer — Fri, 19 Jul 2019 20:39:45 GMT

I tried that but no luck

Re: Activation failure- Oops something went wrong

geopublic — Fri, 19 Jul 2019 20:45:45 GMT

@amit_84_veer wrote:
I tried that but no luck

@amit_84_veer If it's not activated you need to wait for at least an hour for the system activation lock for that session to clear. Best to use a computer browser instead of a phone and for best results running the browser in privacy or incognito mode is preferred.

If by the end of the day you cannot get it activated then best to ask PM to do it for your. Include your sim number for faster service. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Activation failure- Oops something went wrong

dianet — Mon, 29 Jul 2019 18:08:42 GMT

having the same problem twice.

Re: Activation failure- Oops something went wrong

GR — Mon, 29 Jul 2019 18:16:35 GMT

If you're doing it at home you might have to wait till later tonight if the system is busy. Before you do it again check your credit card to make sure it wasn't charged but if it was put the new Sim in your phone to see if the activation went through

Re: Activation failure- Oops something went wrong

rslane519 — Thu, 05 Sep 2019 23:06:24 GMT

When I activated my new sim card, I had a text from PM advising that they were experiencing difficulties processing my request to move to PM, I was to go through the activation process again, but I keep getting an 'invalid SIM' error at the first page of the activation portal. How do I fix this?

My calls are now directed to my land line?? (not my cell phone) with the old provider's voice mail which I am unable to access. How do I fix this?

Re: Activation failure- Oops something went wrong

ChuckYeah — Thu, 05 Sep 2019 23:10:26 GMT

Best to start your own thread, than to add it to an old one. Ask your own question, but I think you're eventually going to get here.

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment box in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
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