topic Cannot create profile / server slow / cannot reset password, cannot change payment in Get Support

Cannot create profile / server slow / cannot reset password, cannot change payment

amritsingh79 — Wed, 05 Jan 2022 10:58:13 GMT

I have 3 accounts, and for some reason this month my autopay did not get taken out on the 13th, and now both my kids lines are suspended. When i call in says I owe 12 dollars. I dont remember if i registred there numbers and also when i try to create a profile the server keeps timing out.

I have been trying for 2 hours now and server keeps timing out. I can log into my own account but when i try to clieck on payment tab to change autopay or to see if maybe credit card on file is expired its timing out.

What kinda BS service is this.

horrible

Re: Cannot create profile / server slow / cannot reset password, cannot change payment

Triguy — Fri, 19 Jul 2019 19:52:56 GMT

Try using a different browser and incognito mode. Also clear your cache. Sometimes if you wait to log in after peak hours then it can be easier to access the self serve portal.

Re: Cannot create profile / server slow / cannot reset password, cannot change payment

krazykiwi — Fri, 19 Jul 2019 19:58:26 GMT

@Triguy wrote:
Try using a different browser and incognito mode. Also clear your cache. Sometimes if you wait to log in after peak hours then it can be easier to access the self serve portal.

I agree, this is very common for PM and @Triguy suggestions should work, but most importantly when trying to create profiles use a different email address for each account.