topic Re: Credit Card Issues in Get Support

Credit Card Issues

jbowes — Wed, 05 Jan 2022 10:58:06 GMT

Hello everyone, I am having issues with making my current payment. I have been with Public Mobile for a few years and have used the same credit card even during my last payment. Now I am unable to pay for my plan and the transaction keeps getting declined. Thank you for your help!

Re: Credit Card Issues

Dunkman — Tue, 23 Oct 2018 13:13:26 GMT

@jbowes

Is it possible that your present credit card is expired? Did you try to pay via self service account or calling 611? If you tried one, try the other method....

Re: Credit Card Issues

Neclo2 — Tue, 23 Oct 2018 13:34:30 GMT

I am having the same problem, tried two cards that are definitely good and it won't process my payment.

Re: Credit Card Issues

Dunkman — Tue, 23 Oct 2018 13:37:45 GMT

@Neclo2

The website is finicky at times. Maybe try a different web browser, clearing cache and incognito/privacy mode. Make sure that the address matches exactly to your credit card company. Leave the apartment number section blank. If you have a credit card already registered with autopay, you can try to call 611 to process payment also.

Re: Credit Card Issues

Neclo2 — Tue, 23 Oct 2018 13:58:27 GMT

Did the above except the private don't know where that is. Can I still phone somewhere if I am not on auto payment to get this fixed. The phone is run out as I have been trying for three days to get my card through.

Re: Credit Card Issues

jbowes — Tue, 23 Oct 2018 14:00:00 GMT

Now for me it says that my plan is expired but I am unable to reactivate it. It also says that my plan has enough funds. Is there someone else that I can contact as it may be an issue from their end?

Re: Credit Card Issues

krazykiwi — Tue, 23 Oct 2018 14:01:09 GMT

@Neclo2 wrote:
Did the above except the private don't know where that is. Can I still phone somewhere if I am not on auto payment to get this fixed. The phone is run out as I have been trying for three days to get my card through.

you can try calling 611 and do a top up that way.

Re: Credit Card Issues

krazykiwi — Tue, 23 Oct 2018 14:12:37 GMT

@jbowes wrote:
Now for me it says that my plan is expired but I am unable to reactivate it. It also says that my plan has enough funds. Is there someone else that I can contact as it may be an issue from their end?

You say you are unable to reactivate...what happens when you try?

Have you tried the above suggestions? Clearing cache, incognito window or another browser/computer?

EDIT: As this is a prepaid self serve carrier, there is no call centre where you can physically talk to a rep. Just the community and MODs that are very busy.

Re: Credit Card Issues

mimmo — Tue, 23 Oct 2018 14:13:56 GMT

@jbowes enable lost stolen mode via selfserve the click found phone 5 minutes later.

@Neclo2 try buying a voucher online at recharge.com and use that for payment. Then deal with adding the cc. Also best to start your own support thread.

Re: Credit Card Issues

mcs11 — Tue, 23 Oct 2018 15:02:11 GMT

@Neclo2 wrote:
Did the above except the private don't know where that is. Can I still phone somewhere if I am not on auto payment to get this fixed. The phone is run out as I have been trying for three days to get my card through.

@Neclo2, here is how you can try a private window:

Through Chrome:

Through Explorer:

Re: Credit Card Issues

Dunkman — Tue, 23 Oct 2018 15:55:35 GMT

@jbowes

If the lost/stolen phone "trick" does not work, you can also try to manual load $1 into your account and that sometimes will trigger your account to be active. Here is the thread on that process:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

If that does not work, you will need to contact moderator via private messaging, but the wait times are about 72 hours.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)