topic Referral credits not applying in Get Support

Referral credits not applying

anthony1987 — Wed, 05 Jan 2022 10:58:04 GMT

Hi , I changed my plan to the 5 GB LTE about a week before my cycle ended. Was charged full price for it but read that in 24 hours that my referral credits would apply to the account as I have $22 in monthly referral credits. It's been going on 3 days and still no credit back. Wondering what's going on. Not sure how to tag the mods in this either

Re: Referral credits not applying

stonechucker — Tue, 23 Oct 2018 12:16:33 GMT

Your credit should turn into Available Funds, and be deducted from your plan cost (before taxes), and AutoPay should only charge your card the difference.

Did you fully top-up before your plan change? If so, the reward credits should now be listed as available funds.

Re: Referral credits not applying

will13am — Tue, 23 Oct 2018 12:40:43 GMT

@anthony1987, if you do a non routine plan renewal outside of the normal scheduled renewal cycle you will not receive any credits. The system works this way because if not a customer can renew twice every 30 days and claim two rewards. Effectively, you have lost the rewards for this cycle for the early renewal. If you wish to discuss this with the moderator team, you will need to contact them via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Referral credits not applying

krazykiwi — Tue, 23 Oct 2018 14:18:07 GMT

@anthony1987 wrote:
Hi , I changed my plan to the 5 GB LTE about a week before my cycle ended. Was charged full price for it but read that in 24 hours that my referral credits would apply to the account as I have $22 in monthly referral credits. It's been going on 3 days and still no credit back. Wondering what's going on. Not sure how to tag the mods in this either

When doing plan changes it is best to set it to change on next plan renewal. This way you don't lose any days with renewing early and you don't lose reward creedits as @will13am mentioned.