topic Re: Roaming purchase bugged in Get Support

Roaming purchase bugged

ofcourse — Wed, 05 Jan 2022 10:58:03 GMT

Hello, I'll go into more details later but in summary, this morning I purchased a US roaming addon (US Roaming - Talk Text 250 Data 10-day for $20 plus tax) and it didn't work, after waiting and restarting my phone and everything. No calling, no data, no part of roaming worked and I used roaming before no problem, this particular addon purchase just never seemed to activate. I really had to make a phone call so to fix this I had to purchase the other US roaming addon (US Roaming - Talk Text 10-day for $15 plus tax) and then that worked immediately and allowed me to make my phone call. It seemed that first purchase bugged out or something because not only did it not work forcing me to waste money but I still don't have the "250 mb" data from it so I assume it wasn't just a delay in activating either. More info: This is today, as I was getting a new roaming addon as my previous one expired after the 10 days. The previous one was another of the talk text 250 data but that one worked fine so I don't understand why the new one never activated. I would appreciate that addon that I paid money for and never activated when I needed it either as credit or the other one I had to purchase to make my phone call. I don't understand how this service is so buggy and unreliable. Here is the transaction history if that helps Date Transaction Type Credit (Payments) Debit (Charges) Balance Jul 19, 2019 US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours) $15.00 $0.00 Jul 19, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $15.00 $15.00 Jul 19, 2019 US Roaming - Talk Text 250 Data (10-day) / Itinérance aux É.-U. - Appels + textos + 250 Mo (10-jours) $20.00 $0.00 Jul 19, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $8.00 $20.00 Jul 10, 2019 U.S. L.D./D’interurbains É.-U. $8.00 $12.00 Jul 9, 2019 US Roaming - Talk Text 250 Data (10-day) / Itinérance aux É.-U. - Appels + textos + 250 Mo (10-jours) $20.00 $20.00 Jul 9, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $31.00 $40.00 The Jul 19, 2019 $20 US Roaming is the addon that never activated, there still isn't that data applied if you look at the account, and in fact it's redundant now since I had to buy the other one to make an urgent phone call. I'll give any more information if necessary.

Re: Roaming purchase bugged

RossN — Fri, 19 Jul 2019 18:46:49 GMT

@ofcourse is the money still in your account ? it's a two step process you need money in account and then you need to purchase add on

Re: Roaming purchase bugged

geopublic — Fri, 19 Jul 2019 18:50:52 GMT

@ofcourse If you do a lot of back and forth to the US, PM just announced a new US/Canada promo plan for today only. This will eliminate the need to purchase US Roaming add-ons for talk and text + plus you get 2GB of US data. More info can be found here.

Not sure why the add-on did not activate sounds like you have plenty experience with purchasing US Roaming add-on so I think it's best to send the details to PM and ask for a credit.

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Re: Roaming purchase bugged

stonechucker — Fri, 19 Jul 2019 18:57:11 GMT

Can you cut and paste (or screenshot) your payment history in a table form? Would be much easier to figure out what you're describing. Hide personal info please.

Re: Roaming purchase bugged

ofcourse — Fri, 19 Jul 2019 21:02:15 GMT

No the money was deducted but the addon did not work. I had to then purchase the other addon (without data) which did work to make a phone call. The other one seemed to never work despite taking my money. I contacted moderation.

Re: Roaming purchase bugged

stonechucker — Sat, 20 Jul 2019 02:11:26 GMT

I’d still like to see a screen shot of the payment history so I can follow the money. If you mistaken forgot to click the 1st add on twice, it would have loaded the second one with a portion of the funds for the forst addon.

Re: Roaming purchase bugged

CS_Agent — Sun, 21 Jul 2019 14:33:43 GMT

Re: Roaming purchase bugged

Hassomers — Sun, 21 Jul 2019 18:15:58 GMT

Hi I purchased a us roaming package talk and text on 19 July 2019. I entered the us riday and received a message I needed to get a roaming package

Re: Roaming purchase bugged

Dunkman — Sun, 21 Jul 2019 18:18:22 GMT

@Hassomers

Do you see the roaming add on in your overview page in self service account. Purchasing an add on is a two step process. Need to load funds and then purchase add on.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

If you see the roaming add on, then make sure roaming is turn on for your phone.

Re: Roaming purchase bugged

Hassomers — Sun, 21 Jul 2019 18:23:02 GMT

Yes it is on my add on and I paid for it from canada

Re: Roaming purchase bugged

Hassomers — Sun, 21 Jul 2019 18:24:25 GMT

We didn’t ad data roaming. To turn on roaming do I turn on cellular data roaming?

Re: Roaming purchase bugged

RossN — Sun, 21 Jul 2019 18:25:14 GMT

@Hassomers yes absolutely

Re: Roaming purchase bugged

Dunkman — Sun, 21 Jul 2019 18:27:02 GMT

@Hassomers wrote:
We didn’t ad data roaming. To turn on roaming do I turn on cellular data roaming?

yes

Re: Roaming purchase bugged

Hassomers — Sun, 21 Jul 2019 18:30:13 GMT

So if it wasn’t turned on there will be no extra charges right? I am turning it on now

Re: Roaming purchase bugged

stonechucker — Sun, 21 Jul 2019 18:31:48 GMT

If you didn’t add data for roaming, you shouldn’t need to tun on data. Are you on one of the partner networks? Have you allowed your phone to auto choose the network connection?

Re: Roaming purchase bugged

hairbag1 — Sun, 21 Jul 2019 18:32:39 GMT

No extra charges..correct ! If you don't pay for it ahead of time, you can't be billed later.

Re: Roaming purchase bugged

Hassomers — Sun, 21 Jul 2019 18:32:51 GMT

How do I do that we have an iPhone 6

Re: Roaming purchase bugged

Dunkman — Sun, 21 Jul 2019 18:58:44 GMT

@Hassomers wrote:
How do I do that we have an iPhone 6

Try to manually select your carrier in the USA.

Go to Settings, Carrier, Turn off Automatic, Manually select either AT&T or T mobile.