topic Re: Can’t make calls or receive calls in Get Support

Can’t make calls or receive calls

Nanu77 — Wed, 05 Jan 2022 10:57:58 GMT

Every time I make a call a recording is telling me that I don’t have an active account, but I do and am paying for it. I also can’t receive any calls. I can only send and receive text messages. Please help.

Re: Can’t make calls or receive calls

denis2 — Fri, 19 Jul 2019 18:30:51 GMT

What plan do you have ?

Re: Can’t make calls or receive calls

Anonymous — Fri, 19 Jul 2019 18:32:29 GMT

@Nanu77 wrote:
Every time I make a call a recording is telling me that I don’t have an active account, but I do and am paying for it. I also can’t receive any calls. I can only send and receive text messages. Please help.

If you're on the $10 plan perhaps you've used all the minutes.

Re: Can’t make calls or receive calls

RossN — Fri, 19 Jul 2019 18:33:28 GMT

@Nanu77 hi if you are the 10 dollar plan you are most likely out of minutes check in your data and add on section if there are no minutes showing then you are out

Re: Can’t make calls or receive calls

geopublic — Fri, 19 Jul 2019 18:57:37 GMT

@Nanu77 wrote:
Every time I make a call a recording is telling me that I don’t have an active account, but I do and am paying for it. I also can’t receive any calls. I can only send and receive text messages. Please help.

@Nanu77 If you are not on the $10 plan then try restting your account using the lost/stolen trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone