topic Re: Screwed up on payment in Get Support

Screwed up on payment

Joshee22 — Wed, 05 Jan 2022 10:57:54 GMT

Hey all I changed my plan and 4 hours later realized I didn’t add calling, so I went and paid another 50 for calling as well and changed my plan. Is there anyway public can or would credit an error like this that happened in such a short amount of time? I’m a one year customer and have so far been beyond happy @CS_Agent

Re: Screwed up on payment

Anonymous — Mon, 22 Oct 2018 17:10:57 GMT

@Joshee22 wrote:
Hey all I changed my plan and 4 hours later realized I didn’t add calling, so I went and paid another 50 for calling as well and changed my plan. Is there anyway public can or would credit an error like this that happened in such a short amount of time? I’m a one year customer and have so far been beyond happy @CS_Agent

My opinion would be no if only because you've been here a year. If you just signed up maybe. But then who knows...for a loyal customer maybe too.

Contact the mods. You know how.

Tagging here will only get them asking you to send them a pm. So just send them a pm to begin with.

Re: Screwed up on payment

tbark — Mon, 22 Oct 2018 17:09:28 GMT

That will require moderator support.

Please contact the Community Moderator Team to get help with your account or activation issues. They can be contacted through private messages

Click here to send them a private message.

Include the following in the private message (never put this information on the community page).

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue including a screenshot of your acct where the two charges appear.

If you don't know your pin, provide any 3 of the following:

Complete mailing address,

Email address,

Alternate phone number,

Date of birth,

Last top up date & amount

Response times:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [EST].

Messages are replied to during business hours and in the order they are received

Response time vary based on requests and can be as soon as 1-3 hours, but can be up to 72 hours.

Please do not send multiple messages as this will not speed up the response time.

*I am not a MOD please do not include any personal info in a private message to me or anyone other than the Moderators*

Re: Screwed up on payment

ShawnC13 — Mon, 22 Oct 2018 17:10:26 GMT

@Joshee22 wrote:
Hey all I changed my plan and 4 hours later realized I didn’t add calling, so I went and paid another 50 for calling as well and changed my plan. Is there anyway public can or would credit an error like this that happened in such a short amount of time? I’m a one year customer and have so far been beyond happy @CS_Agent

I would message the moderators and explain what happened. Being a prepaid system they aren't obligated to do anything but in most cases I do believe they will. It is at least a 48 hour response time right now. Any credit issued would be an account credit that you can apply to your next renewal.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators