topic Re: Can not change plan in Get Support

Can not change plan

Vidal — Wed, 05 Jan 2022 10:57:50 GMT

Change plan just gives me an error . Tried to change mine and my son’s .. thought it might be the amount in the account they both have 120 bucks . And they both have the same error. .. no where to call . What do I do ?

Re: Can not change plan

Lieux — Fri, 19 Jul 2019 16:01:09 GMT

@Vidal wrote:

Change plan just gives me an error . Tried to change mine and my son’s .. thought it might be the amount in the account they both have 120 bucks . And they both have the same error. .. no where to call . What do I do ?

You can try with a different browser or on incognito mode. It can help.

Re: Can not change plan

PMFanatic — Fri, 19 Jul 2019 16:01:32 GMT

If the site doesn't work for you after clearing your cache or using a different browser (or icognito mode) I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!

Re: Can not change plan

hairbag1 — Fri, 19 Jul 2019 16:02:14 GMT

@Vidal wrote:

Change plan just gives me an error . Tried to change mine and my son’s .. thought it might be the amount in the account they both have 120 bucks . And they both have the same error. .. no where to call . What do I do ?

You'll need help from the moderators to change the plans...Click this to message them

Please be patient as it could take up to 48 hours for a response...usually much less,

Re: Can not change plan

geopublic — Fri, 19 Jul 2019 16:04:36 GMT

@Vidal wrote:

Change plan just gives me an error . Tried to change mine and my son’s .. thought it might be the amount in the account they both have 120 bucks . And they both have the same error. .. no where to call . What do I do ?

@Vidal The website is finicky so just keep trying and eventually you will be successful. Try using your browser's private/incognito mode as most customers have success using that method.

Re: Can not change plan

Vidal — Fri, 19 Jul 2019 16:07:42 GMT

Tried all that stuff Different phones different computers different browsers incognito tried it all .

Re: Can not change plan

geopublic — Fri, 19 Jul 2019 16:11:28 GMT

@Vidal wrote:
Tried all that stuff Different phones different computers different browsers incognito tried it all .

@Vidal Just need to keep trying. Computers over phone is preferred. Another option is to contact PM to make the changes for you but the problem with that choice is that they can take up to 48 hours to respond.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Can not change plan

CellGirl — Fri, 19 Jul 2019 16:27:34 GMT

@Vidal

if you're desperate to change plan, and don't want to wait 2 days for a moderator reply, then try to make the change by calling *611 to access your account.

Re: Can not change plan

Vidal — Fri, 19 Jul 2019 16:34:57 GMT

Tried calling 611 didn’t see anything in there how to change the plan and less I missed something.. I could only do add-ons

Re: Can not change plan

CellGirl — Fri, 19 Jul 2019 16:45:18 GMT

@Vidal

that's unfortunate 😞 you'll need to message the mods as stated then...

Re: Can not change plan

Vidal — Sat, 20 Jul 2019 14:56:25 GMT

Did that got it to change on both phones one is working perfect the other one didn’t reset the data so it says it’s downloading five 1/2 gig when it’s downloaded nothing ...lol