topic Re: Drop Call in Get Support

Drop Call

Arman — Wed, 05 Jan 2022 10:57:19 GMT

Drop calls exactly after 7 minutes three times this month so far.

Re: Drop Call

bravo_md — Fri, 19 Jul 2019 02:47:39 GMT

Seems to be a common problem. Please write a private message to the Moderators to find a fix.

Re: Drop Call

RossN — Fri, 19 Jul 2019 02:50:09 GMT

@Arman hi as stated above contact a moderator for assistance https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Drop Call

will13am — Fri, 19 Jul 2019 12:42:00 GMT

A number of months ago, there were issues affecting customer accounts resulting in dropped calls. That bug has been successfully dealt with as there hasn't been reports of dropped calls for some time. This could be something new or isolated problem with one account. As already suggested, contact the moderator team to investigate this.

Re: Drop Call

Arman — Sat, 20 Jul 2019 05:30:17 GMT

I already did, and no response so far.

Re: Drop Call

Arman — Mon, 29 Jul 2019 18:25:01 GMT

No response from support so far! another disappointment !!

Re: Drop Call

stonechucker — Mon, 29 Jul 2019 18:29:57 GMT

@Arman, it's been 11 days now without a response?

@Alan_K, what the heck is going on with the Moderator_Team not responding to subscribers? @Dave_M, are you aware of anything?

Re: Drop Call

Anonymous — Mon, 29 Jul 2019 18:31:35 GMT

Arman has had quite the adventure in his time here.

Re: Drop Call

dabr — Mon, 29 Jul 2019 18:31:53 GMT

@Arman wrote:
No response from support so far! another disappointment !!

Unfortunately, moderators are backed up and taking much longer to respond than normal, which means you'll need some patience. PM is great when things are working, but not so great when there's a backlog of issues and users have too long a wait.

Re: Drop Call

srlawren — Mon, 29 Jul 2019 18:57:48 GMT

@dabr wrote:
@Arman wrote:
No response from support so far! another disappointment !!
Unfortunately, moderators are backed up and taking much longer to respond than normal, which means you'll need some patience. PM is great when things are working, but not so great when there's a backlog of issues and users have too long a wait.

@dabr "backed up" is one thing; "11 days and counting without a response" is quite another!!!

@Alan_K I'll add to the chorus: what is going on with the moderator team these days???

Re: Drop Call

dabr — Mon, 29 Jul 2019 18:59:56 GMT

@srlawren wrote:
@dabr wrote:
@Arman wrote:
No response from support so far! another disappointment !!
Unfortunately, moderators are backed up and taking much longer to respond than normal, which means you'll need some patience. PM is great when things are working, but not so great when there's a backlog of issues and users have too long a wait.
@dabr "backed up" is one thing; "11 days and counting without a response" is quite another!!!

@Alan_K I'll add to the chorus: what is going on with the moderator team these days???

Agree 11 days is bordering on the ridiculous!

Re: Drop Call

Arman — Mon, 29 Jul 2019 19:00:48 GMT

Interesting comment,

Re: Drop Call

Arman — Sun, 04 Aug 2019 03:59:00 GMT

what is the reasonable waiting time for an issue? 15,20 or 30 days?

Re: Drop Call

chukdefatey — Sun, 04 Aug 2019 04:05:13 GMT

@Arman wrote:
what is the reasonable waiting time for an issue? 15,20 or 30 days?

The way things are going now days. I would say 30 day is Reasonable. LoL.

FYI: This is supposed to be a Joke.

Re: Drop Call

dabr — Sun, 04 Aug 2019 23:47:03 GMT

@Arman wrote:
what is the reasonable waiting time for an issue? 15,20 or 30 days?

Obviously, any more than 4 or 5 days is stretching the definition of what would be considered reasonable IMO.

I don't quite understand why you haven't received a response by now. Maybe you need to tag one of the moderators?

Re: Drop Call

Arman — Mon, 05 Aug 2019 19:22:47 GMT

Can you explain the situation that we have to wait for a resolution 30 days!? I am guessing you are kidding or you strongly believe public mobile is worst cell provider.!!