topic Re: US Roaming - Unlimited Talk (10-day) in Get Support

US Roaming - Unlimited Talk (10-day)

andrewxie1990 — Wed, 05 Jan 2022 10:57:06 GMT

Hi,

I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show under the "Overview", which is weird. Thank you in advance for your help.

Re: US Roaming - Unlimited Talk (10-day)

louise22210 — Thu, 18 Jul 2019 21:47:36 GMT

I currently can't think of any possible solutions, but will get back to you.

In the meantime, send a message to the moderators and they'll respond in due time!

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Click that link and then "send this user a private message" detailing the same problem 🙂

Good luck!

Re: US Roaming - Unlimited Talk (10-day)

bravo_md — Thu, 18 Jul 2019 21:55:32 GMT

Make sure you are connected to either AT and T or T Mobile

You paid for the plan but did you really buy and pick the plan.

Re: US Roaming - Unlimited Talk (10-day)

louise22210 — Thu, 18 Jul 2019 21:51:19 GMT

Also, check all the possible settings in your phone to confirm that it's a PM issue and not a phone one!

Re: US Roaming - Unlimited Talk (10-day)

geopublic — Thu, 18 Jul 2019 21:56:40 GMT

@andrewxie1990 wrote:
Hi,

I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show under the "Overview", which is weird. Thank you in advance for your help.

@andrewxie1990 That's because it's unlimited talk so the counter is not used. Did you just purchase the add-on? It might need some time to activate. Maybe try restarting your phone.

Re: US Roaming - Unlimited Talk (10-day)

RossN — Thu, 18 Jul 2019 21:59:07 GMT

Re: US Roaming - Unlimited Talk (10-day)

geopublic — Thu, 18 Jul 2019 22:12:14 GMT

Edit: Posted as a response to the post above, but has been since deleted.