topic Re: changed phones, having problems in Get Support

changed phones, having problems

wolfepack — Wed, 05 Jan 2022 10:57:00 GMT

So today I upgraded from a LG Nexus 4 to a Motorola Nexus 6. I used the same SIM card and never needed to modify it at all. The new phone shows Public Mobile up on top of the screen. The data works, the wi-fi works, I can make calls, but I cannot receive calls. Other cellular users calling my number get a message that my phone number has been forwarded. Land-line users calling my number get a message that all circuits are dead. Any ideas?

Re: changed phones, having problems

will13am — Thu, 18 Jul 2019 18:04:36 GMT

@wolfepack , can you go into the settings on the phone dialer app, negotiate to the call forwarding settings and see what the settings are for that feature? Make sure forwarding is set only for unanswered calls. Hopefully that's the issue.

Re: changed phones, having problems

Triguy — Thu, 18 Jul 2019 18:08:09 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found If you still have problems tthen contact a moderator by messaging them. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437