topic Re: No add-on available in Get Support

No add-on available

tijonx — Wed, 05 Jan 2022 10:56:56 GMT

I cannot change my add-on, I would like to add an us data add-on and there is no option to add.
This is frustating.

Re: No add-on available

bravo_md — Thu, 18 Jul 2019 16:24:01 GMT

No there is just 10 day roaming add on for $15

Re: No add-on available

ShawnC13 — Thu, 18 Jul 2019 16:31:01 GMT

What are you actually looking for. If you are travelling to the US you will need a Roaming Package. I see that you have the US Canada calling addon but as a heads up that is only for calls that are generated while in Canada.

Re: No add-on available

GinYVR — Thu, 18 Jul 2019 16:31:50 GMT

@tijonxTry with a different browser ideally a freshly started one without any add ons like adblockers etc.. you will see the add on options further down the page eg:

Re: No add-on available

tijonx — Thu, 18 Jul 2019 16:32:18 GMT

I want to add the us roaming package, on top of wathever I already have.

Re: No add-on available

RossN — Thu, 18 Jul 2019 16:38:27 GMT

@tijonx hi just a heads up it starts as soon as you add it and 10 days later it's done if you run out of data during the 10 days you have to add a different one that one can only be restarted again with a moderator assistance

Re: No add-on available

Triguy — Thu, 18 Jul 2019 16:44:12 GMT

You need to add then purchase the add-on.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

At this time, only international Add-On is with the U.S. If you travel to the U.S. and don't purchase a U.S. Roaming Add-On, you will not have service.There are a number of U.S. Roaming Add-Ons, each with a 10-day duration, available for you to purchase.Check them out here. Or, sign in to Self-Serve to purchase an Add-On. Make sure to add funds to your account first!

Re: No add-on available

geopublic — Thu, 18 Jul 2019 16:39:33 GMT

@tijonx wrote:
I want to add the us roaming package, on top of wathever I already have.

@tijonx Try using the IVR system by dialing 611 on your phone to purchase the add-on