topic Re: New subscribers in Get Support

New subscribers

Dale1973 — Wed, 05 Jan 2022 10:56:51 GMT

I just subscribed for the $40.00 a month package and just received a text that a payment of $358.00 was applied to my credit card! What’s that about?

Re: New subscribers

Dunkman — Sat, 20 Oct 2018 18:06:37 GMT

@Dale1973

That is very unusual. Can you screenshot your payment history? (without presonal information). Did you activate in store or at home? What does your credit card online statement show?

Re: New subscribers

ShawnC13 — Sat, 20 Oct 2018 18:07:19 GMT

@Dale1973 wrote:
I just subscribed for the $40.00 a month package and just received a text that a payment of $358.00 was applied to my credit card! What’s that about?

Who did the text come from? Did you activate at home and if so during the prices did you hit enter multiple times during the process?

Re: New subscribers

EdmondY — Sat, 20 Oct 2018 20:18:54 GMT

Yikes.... But before coming to conclusions, could you check your account and see the amount that was charged from "Public Mobile" and confirm that was the amount charged to your card?

Could you also please take a screenshot of the transaction history on self serve? You can access the page required here.

The moderators can request a refund for you, but since they can't process it themselves, it'll take some time before it can be processed at the right department. The refund (if needed) will come back but please be patient.

Re: New subscribers

krazykiwi — Sat, 20 Oct 2018 20:23:50 GMT

@Dale1973 wrote:
I just subscribed for the $40.00 a month package and just received a text that a payment of $358.00 was applied to my credit card! What’s that about?

Hopefully this is a glitch in the text message. Like others mentioned confirm with your self serve account and CC that the amount was actually charged.

Re: New subscribers

Jarvar — Sat, 20 Oct 2018 20:45:44 GMT

Welcome to Public Mobile @Dale1973

Your experience sure sounds like an oddity. I would suggest you follow the recommendations of the others and verify that this was indeed Public Mobile who sent you that text and also that it was charged to your credit card by them. In that event, contacting the Moderator team would most likely be your best bet.

If it wasn't Public Mobile, I think that you would still b be able to dispute the charge with your credit card Company if it was a case of fraud.

Re: New subscribers

CS_Agent — Sun, 21 Oct 2018 16:28:02 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: New subscribers

CS_Agent — Sun, 21 Oct 2018 16:28:29 GMT

Re: New subscribers

Dale1973 — Sun, 28 Oct 2018 16:08:07 GMT

There were no charges on my credit card. Must have been a scam of some sort. Thanks for the response!

Re: New subscribers

dna2016 — Sun, 28 Oct 2018 16:16:34 GMT

@Dale1973 ouch. Hopefully that was just a text error and $358 didn;t actually come out of your credit card.

Re: New subscribers

srlawren — Sun, 28 Oct 2018 22:57:15 GMT

@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

@CS_Agent that's not the right link. You want to use this one: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: New subscribers

srlawren — Sun, 28 Oct 2018 22:59:17 GMT

@Dale1973 wrote:
There were no charges on my credit card. Must have been a scam of some sort. Thanks for the response!

@Dale1973 yes that seems to be a scam going around. I got (and ignored) this text the other day, for example:

Re: New subscribers

computergeek541 — Mon, 29 Oct 2018 00:22:40 GMT

@srlawren wrote:
@Dale1973 wrote:
There were no charges on my credit card. Must have been a scam of some sort. Thanks for the response!
@Dale1973 yes that seems to be a scam going around. I got (and ignored) this text the other day, for example:

LOL, that's a good one. A bank wants you to go to a website to reverse and charge that was made in error? If they know they made an error, they would have already reversed the charge. Often, these type of weblinks will take you to some fake banking website, complete with company logos and everything.

Re: New subscribers

srlawren — Mon, 29 Oct 2018 05:20:24 GMT

@computergeek541 dang, I was really hoping to get that refund!