topic Re: Cancelling SIM card order in Get Support

Cancelling SIM card order

zmuscati — Wed, 05 Jan 2022 10:56:48 GMT

I ordered SIM card one week ago and it hasn't arrived yet. I wasn't able to wait any longer and bought another mobility plan. Please help me with cancelling my order.

Re: Cancelling SIM card order

bravo_md — Thu, 18 Jul 2019 14:11:09 GMT

Contact the MOD_TEAM with a messge to fix that

Re: Cancelling SIM card order

bravo_md — Thu, 18 Jul 2019 14:12:37 GMT

If you didn't get charged yet then don't worry about it.

Re: Cancelling SIM card order

hairbag1 — Thu, 18 Jul 2019 14:14:45 GMT

@zmuscati wrote:
I ordered SIM card one week ago and it hasn't arrived yet. I wasn't able to wait any longer and bought another mobility plan. Please help me with cancelling my order.

It's likely on the way to you now. Public Mobile has a no-refund pilosophy, so you won't be getting a refund because you changed your mind.

Hang on to the sim in case you'd like to test drive PM someday. You can put it on Kijiji. You can give it to a friend.

Re: Cancelling SIM card order

mimmo — Thu, 18 Jul 2019 14:16:48 GMT

@bravo_md it's moderator_team not mod_team

@zmuscati there are typically no refunds. Did you receive an email with the order number? You can ask. Moderator_team for tracking info and maybe if they can do something.

Re: Cancelling SIM card order

stonechucker — Thu, 18 Jul 2019 14:46:51 GMT

Sims are received typically 3-7 business days once shipped. It may still be on the way.

Re: Cancelling SIM card order

geopublic — Thu, 18 Jul 2019 15:59:06 GMT

@zmuscati wrote:
I ordered SIM card one week ago and it hasn't arrived yet. I wasn't able to wait any longer and bought another mobility plan.

@zmuscati When you say another mobility plan do you mean another provider or are you still with Public Mobile?

Please help me with cancelling my order.

If you are still with Public Mobile and the card does not show up in the next couple of days then you need to notify PM via a message. If you are still with PM ask for a credit if you are not ask for a refund. Please include any proff of purchase inclufing order#. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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Re: Cancelling SIM card order

zmuscati — Thu, 18 Jul 2019 16:13:25 GMT

I meant another provider.

Re: Cancelling SIM card order

geopublic — Thu, 18 Jul 2019 16:34:47 GMT

@zmuscati wrote:
I meant another provider.

@zmuscati Ok, ask them to cancel the order and credit back to your CC. If you receive the sim card you can keep it in case you decide the join PM down the road (sim card will not expire) or you can always sell it to a friend that wants to join PM.