topic Re: Invalid SIM message in Get Support

Invalid SIM message

demog111 — Wed, 05 Jan 2022 10:56:37 GMT

Hi all, I have been trying to activate my SIM card since last night and it doest work. At first i got a generic error a couple times, then my credit card got charged and now it says invalid SIM. no service on phone says SIM not supported. please help! Im paying for something i didnt even get.

Re: Invalid SIM message

Alex888 — Thu, 18 Jul 2019 10:38:02 GMT

@demog111 Try logging into your self serve account, if you were charged it may have created an account even if it said you had an error. If you can log in try reporting your phone as lost/stolen (click Plans and Addons tab then Lost/stolen phone), log out, wait 5 minutes, log in and report it found, then restart your phone.

Is your phone locked to another provider? What is the make and model of the phone?

Re: Invalid SIM message

selva1 — Thu, 18 Jul 2019 11:01:21 GMT

There are multiple reasons for you have this situation. Assuming you have done everything correct including the phone is setup and compatible with PM, connect with the moderator team. They are generally quick in responding.

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 11:19:40 GMT

Thanks for the reply. I tried logging in and it says account not found. I was still charged. It keeps saying invalid sim everytime I try to sign up. I have checked and the phone should be unlocked. It is an iPhone 6s and was on Rogers network. If it is still locked, would that make the sim invalid?

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 11:33:18 GMT

How can I connect with the moderator team?

Re: Invalid SIM message

Alex888 — Thu, 18 Jul 2019 11:35:38 GMT

@demog111 You can contact the moderators here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invalid SIM message

Lar — Thu, 18 Jul 2019 12:02:13 GMT

@demog111 You may also want to contact Rogers to double check your phone is actually unlocked as you don't sound 100% sure it is. Cheers

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 12:11:03 GMT

Already did and have confirmed my phone is unlocked 🙂

Re: Invalid SIM message

bravo_md — Thu, 18 Jul 2019 14:03:36 GMT

From what you said sounds every thing went thru, so you just have to wait for every thing else to finallize. The sim card just needs time to finish doing it's thing. Good luck and hang in there. I've seen this same thing, time and time again.

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 14:12:54 GMT

How long do I have to wait? I completed the process last night and I still cant log in with the credentials i used at sign up. Im still charged for the monthly plan but have no service. When i insert the sim in the phone, it says it needs to be activated. When I try to activate the SIM, it says invalid SIM.

@CS_Agent

Re: Invalid SIM message

bravo_md — Thu, 18 Jul 2019 14:16:00 GMT

If that's the case then you really have to contact the MOD_TEAM

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 14:19:32 GMT

I have private messaged the mod team as well tagged them in my previous reply. I have not heard back anything yet. I just feel like ive been completely ripped off here with no recourse whatsoever.

Re: Invalid SIM message

bravo_md — Thu, 18 Jul 2019 14:23:18 GMT

I hear what your saying, but the savings and service will be really worth it. I had to wait awhile last week too. Just don't send them too many duplicate messages, cause it adds more things to the que.

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 14:28:18 GMT

yes, i have just messaged them one time and im waiting for them to get back. and yes, it would be worth the price and savings IF i can get it to start working. but the fact that i have so many problems just signing up, i dont even want to know how bad it can get once its active.

Re: Invalid SIM message

missorange — Thu, 18 Jul 2019 14:34:32 GMT

at the mean time of waiting for a response from MOD team, you may try to create a account, and after you log into the self account, you will see the status of your activation process.

Re: Invalid SIM message

bravo_md — Thu, 18 Jul 2019 14:39:34 GMT

If it's been an hour or two since you tried to activate the sim, then try one more time . Clear your cache,and use chrome in the incognito mode. Know what I mean. Give it one more try and continue waiting.

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 14:40:08 GMT

I cant create a self-serve account if i dont even have a number to begin with. It asks for two things:

1. email address

2. Public mobile number - which i do not have.

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 14:41:04 GMT

i have tried multiple times, clearing my cache, using firefox and chrome, using incognito mode on both but nothing. Still says invalid SIM. and the charge still shows on my credit card statement.

Re: Invalid SIM message

bravo_md — Thu, 18 Jul 2019 14:45:20 GMT

OK then, you,ve done all you can do. Didn't know you could not create an account yet. Just saw the last post you made. That's really something you can,t fix on your own.

Re: Invalid SIM message

demog111 — Thu, 18 Jul 2019 14:48:50 GMT

thank you for taking the time to go through my problem. you understand my frustration now, yes?