topic Re: Easyfone Prime-A1 phone not compatible with Public Mobile?? in Get Support

Easyfone Prime-A1 phone not compatible with Public Mobile??

CJay — Wed, 05 Jan 2022 10:56:20 GMT

I purchased an Easyfone Prime-A1 flipphone for my parent, and a PublicMobile SIM thinking it would work. We've activated the SIM, but it is not recognised when we load it in the phone. I now see Easyfone isn't even mentioned as a brand for phones that might be compatible with Public Mobile - does anyone know if this is the case?

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

geopublic — Wed, 17 Jul 2019 23:20:00 GMT

@CJay wrote:
I purchased an Easyfone Prime-A1 flipphone for my parent, and a PublicMobile SIM thinking it would work. We've activated the SIM, but it is not recognised when we load it in the phone. I now see Easyfone isn't even mentioned as a brand for phones that might be compatible with Public Mobile - does anyone know if this is the case?

@CJay That's a 3G phone that is compatible with Bell, Telus and Rogers so it should work.

Maybe the phone is locked to the previous provider and you need to get it unlocked.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

CJay — Wed, 17 Jul 2019 23:21:48 GMT

Thanks - that's what I thought. This is why I bought the phone and thought Public Mobile would be a compatible service. BUT when I look on the Public Mobile site to find the phone and ensure it's compatible, the brand "Easyfone" doesn't even appear on the list! So this tells me it's not compatible...when we put the activated SIM into the phone, the phone says there is no SIM. Very frustrating!!

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

CJay — Wed, 17 Jul 2019 23:22:22 GMT

PS: It's a brand new, unlocked phone without a previous provider.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

Luddite — Thu, 18 Jul 2019 00:21:24 GMT

@CJay wrote:
PS: It's a brand new, unlocked phone without a previous provider.

The PM phone checked cannot be used to confirm compatibility. You need to go by the phone specs or this website: https://willmyphonework.net/

THe specs listed here: https://www.amazon.ca/Easyfone-Prime-A1-Unlocked-Compatible/dp/B07BHH848H?SubscriptionId=AKIAILSHYYTFIVPWUY6Q&tag=duc12-20&linkCode=xm2&camp=2025&creative=165953&creativeASIN=B07BHH848H

indicate it should work as already noted by geopublic.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

Luddite — Thu, 18 Jul 2019 00:24:56 GMT

@CJay wrote:
I purchased an Easyfone Prime-A1 flipphone for my parent, and a PublicMobile SIM thinking it would work. We've activated the SIM, but it is not recognised when we load it in the phone. I now see Easyfone isn't even mentioned as a brand for phones that might be compatible with Public Mobile - does anyone know if this is the case?

Login to the self serve account and confirm your plan is correct and Active. If yes, try the SIM in another unlocked phone.

Read the phone manual and be sure you have select 3G for the network settings. It will not work on PM if 2G is selected.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

geopublic — Thu, 18 Jul 2019 00:30:27 GMT

@CJay wrote:
PS: It's a brand new, unlocked phone without a previous provider.

@CJay should work according to the specs:

NETWORK & MEMORY

Band: [3G: WCDMA 850/1900MHz & 2G: GSM850/900/1800/1900MHz]
Certificate: [Tested and comply with FCC, IC and CE Standards, given certifications.]
[Factory Unlocked Cellphone] - Works great with 3G, 2G Prepaid plan and MVNO operate networks such as Rogers/Fido, Telus/Koodo, Bell/Virgin.
[Internal Memory] - 64MB RAM/128MB ROM; Support Memory card, MicroSD Slot Expandable up to 16GB.
[NOTE] - The model isn't compatible with Freedom Mobile or Mobilicity network.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

bridonca — Mon, 27 Jan 2020 19:39:18 GMT

Things I can tell you about this phone. It is not locked to a carrier, no carrier that I could tell carries this phone. It should be able to work with Public Mobile, because this phone is supposed to support the the 3G bands Public Mobile needs.

So the question is, why does this phone not work? Is the SIM installed properly? is the phone duff? Did you try other carrier SIM cards to see if they work?

[Solution highlighted; SIM had been installed in SD slot ............. Luddite]

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

CJay — Fri, 19 Jul 2019 16:09:52 GMT

Thanks for the tips - turns out the SIM was loaded in the SD slot by mistake - when it was moved, it worked great!

So Easyfone Prime-A1 is indeed a good match for Public Mobile!! 🙂

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

chukdefatey — Fri, 19 Jul 2019 16:20:54 GMT

@CJay wrote:
Thanks for the tips - turns out the SIM was loaded in the SD slot by mistake - when it was moved, it worked great!
So Easyfone Prime-A1 is indeed a good match for Public Mobile!! 🙂

LoL

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

Barlee — Fri, 27 Dec 2019 16:21:27 GMT

I bought the Easyfone prime as a gift and want to ensure Public mobile will accept it. I understand you have this phone so want to check this information.

Thank you

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

PeterS — Fri, 27 Dec 2019 16:27:49 GMT

Hi,

If you want to check if your phone is compatable online, then you can go to the following webpage (https://www.publicmobile.ca/en/on/get-started). Scroll down and then click on the drop down menu for "Check if your phone is compatable" and follow the instructions. Hope that helps. Please click as solution if this has helped you. Have a great day!

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

Leeann — Mon, 27 Jan 2020 21:49:46 GMT

I purchased an Easyfone Prime from Amazon Canada at Christmas and was able to connect it to Public mobile without any hassle. Just used the phone to dat, no issues.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

Barlee — Mon, 07 Dec 2020 13:31:35 GMT

Yes it is, been using it for a year now.

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

BEAUREGARD — Tue, 03 Aug 2021 01:52:41 GMT

EASYFONE works seamlessly with PUBLIC MOBILE. 😊

Re: Easyfone Prime-A1 phone not compatible with Public Mobile??

softech — Tue, 03 Aug 2021 01:54:11 GMT

@BEAUREGARD you are using an Easyfone? what exact model is yours?